Client Advisor - East York (Bilingual: Greek)

rbc; Toronto; Sur place; CAD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Total Rewards Program

World-class training program

Career development opportunities

Coaching and growth opportunities

Résumé du poste

RBC is hiring for a Client Advisor - East York (Bilingual: Greek). You will be on the floor of retail branches, greeting clients and guiding them through routine banking needs. This role emphasizes listening, problem solving, and offering digital-enabled advice to enhance every visit.

The position requires fluency in English and Greek, flexibility to work extended hours, and a customer-first mindset with a commitment to compliance and professional growth within RBC.

Qualifications

• Must-have: passion for delivering exceptional client experiences.
• Must-have: strong communication, empathy and emotional intelligence.
• Must-have: digital literacy across devices and platforms.
• Must-have: flexible to work extended retail hours, including weekends.

Responsabilités

• Maintain an engaging on-the-floor presence in retail locations.
• Listen actively to client needs and resolve concerns at first contact.
• Assist with everyday banking needs using RBC systems and digital tools.
• Engage in discovery conversations to tailor advice and services.
• Refer to RBC Partners for more complex needs when appropriate.
• Educate clients to self-serve digitally while delivering guidance.
• Adhere to compliance routines to protect clients and RBC.

Connaissances

Adaptability

Advice Based Solutions

Client Centricity

Client Discovery

Communication

Curious Mindset

Data Analysis

Digital Literacy

Description du poste

Client Advisor - East York (Bilingual: Greek)

As we have multiple branch locations across the different markets within Greater Toronto Area, we are hiring multiple candidates for this position. You will be required to be fully available to work during RBC's retail branch hours of operation, including extended hours Monday through Saturday until 8:00 PM and Sunday as applicable. You will be placed into an hourly work arrangement as per branch's needs which guarantees a minimum of 20 hours per week (up to 37.5 hours per week).

What is the opportunity?

At RBC, we fundamentally believe that in order to stay connected with our customers and maintain relevance, we need to reimagine the role we play in our clients' lives, adding value in the moments that matter. We value each person's unique customer service style and encourage you to bring your best to our clients every day.

What will you do?

• Maintain an engaging on-the-floor presence in our retail locations, ensuring every client is proactively greeted and engaged upon entry
• Actively listen to uncover the reason for their visit, taking ownership of client needs and resolving concerns at first point of contact
• Assist clients to fulfill their immediate everyday banking needs, both personal and business, using RBC's systems and best in class digital platforms, while respecting client preferences
• Engage in discovery conversations to understand client needs, provide client‑centric advice and personally fulfill on the appropriate simple advice, solutions and service
• Contribute to a culture of collective team success by uncovering opportunities to provide warm introductions to RBC Partners to fulfil on more complex client needs
• Champion digital enablement by proactively educating our clients to self‑serve, while leading with advice, serving through digital where possible
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

What do you need to succeed?

Must-have

• A passion for hosting an exceptional client experience
• Curiosity, emotional intelligence and empathetic communication skills
• Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, etc.)
• Personal flexibility to work flex hours
• A self‑motivated eagerness to learn and determination to succeed
• Fluent in English and Greek

Nice-to-have

• Previous retail or customer service experience
• Experience in the financial or service industry

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation
• A world‑class training program in financial services
• Excellent career development and access to a variety of job opportunities across business and geographies
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high‑performing team

Job Skills

• Adaptability
• Advice Based Solutions
• Client Centricity
• Client Discovery
• Communication
• Curious Mindset
• Data Analysis
• Digital Literacy

Additional Job Details

• Address: 2056 DANFORTH AVE
• City: Toronto
• Country: Canada
• Work hours/week: 37.5
• Employment Type: Full time
• Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular - Trainee (Trainee)
• Pay Type: Salaried
• Posted Date: 2026-10-22
• Application Deadline: 2026-11-05 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a wo