Client Advisor - Cantonese Speaking - Downtown Toronto

RBC; Toronto; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking client-focused individuals for a dynamic Client Advisor role in Toronto. This position offers the chance to engage with clients, assist with their banking needs, and drive sales in a supportive environment. With a commitment to diversity and community impact, the firm fosters growth through collaboration and innovative thinking. Candidates will benefit from competitive compensation, world-class training, and opportunities for career advancement. If you are passionate about client service and thrive in a target-driven environment, this role is perfect for you.

Benefits

Competitive Compensation

Bonuses

Flexible Benefits

Career Advancement Opportunities

World-class Sales Training

Supportive Team Environment

Qualifications

• Verbal fluency in Cantonese and a passion for client service.
• Strong problem-solving and interpersonal skills to build relationships.

Responsibilities

• Engage proactively with clients to uncover banking needs and provide advice.
• Assist clients with a full range of financial transactions and resolve issues.

Skills

Cantonese Fluency

Client Service

Problem-solving

Interpersonal Skills

Digital Literacy

Education

Mutual Funds Accreditation

Canadian Securities Course

Job description

Job Summary

Job Description

Client Advisor - Cantonese Speaking - Downtown Toronto

We are hiring multiple candidates for this position across various branch locations in the Greater Toronto Area. The role requires full availability during RBC's retail branch hours, including extended hours until 8:00 PM from Monday to Saturday and on Sundays as applicable. The position offers an hourly work arrangement based on branch needs, guaranteeing a minimum of 20 hours and up to 37.5 hours per week. Apply today!

What is the opportunity?

This role leverages your client-focused sales expertise and problem-solving skills to maximize each client interaction. You will assist clients with their everyday banking needs, demonstrate RBC values as an ambassador, and collaborate with RBC partners to help clients achieve their financial goals. Your contributions will create meaningful and memorable client experiences, enhancing satisfaction and loyalty.

What will you do?

• Engage proactively with clients in the branch and community, uncovering banking needs, providing advice, and identifying sales opportunities
• Focus on client education and demonstration, utilizing technology to deliver memorable experiences, drive sales, and retain clients
• Respond to client-initiated contact, assisting with a full range of financial transactions
• Listen actively to understand clients' individual needs
• Take ownership of resolving and preventing banking issues
• Build and maintain relationships with partners to maximize business opportunities and referrals

What do you need to succeed?

Must-have

• Verbal fluency in Cantonese
• Passion for client service and success in target-driven sales environments
• Problem-solving and interpersonal skills to build strong relationships
• Flexibility, eagerness to learn, strong ethics, and a drive for success
• Digital literacy across devices (smartphones, tablets, laptops, etc.)
• Availability to work all business hours

Nice-to-have

• Experience in building client rapport within financial or service industries
• Mutual Funds accreditation (Investment Funds in Canada or Canadian Securities Course)

What’s in it for you?

We foster growth through challenging work, progressive thinking, and collaboration. We value diversity, community impact, and mutual success.

• Competitive compensation, bonuses, and flexible benefits
• Opportunities for career advancement
• World-class sales training, coaching, and development
• Supportive, dynamic, and high-performing team environment with top-tier tools and training
• Potential for significant career growth with RBC

Job Skills

Adaptability, Client Centricity, Communication, Curiosity

Additional Job Details

Address: 100 UNIVERSITY AVE, TORONTO (inactive)

City: TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-04-04

Application Deadline: 2025-05-08

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace with diverse perspectives is key to our growth. We support a respectful environment that fosters collaboration, innovation, and professional development, aligning with our purpose of creating value for clients and communities.

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