Client Advisor, Auto Insurance

Acera Insurance; Kamloops; On-site; CAD 45,000 - 50,000; Full time

Job summary

A Canadian insurance brokerage is seeking a full-time Client Advisor for its Kamloops South office. The role involves advising clients on auto insurance policies, managing claims, and ensuring client satisfaction. Ideal candidates will possess strong communication skills and a client-focused mindset. A Level 1 BC General Insurance License is required or must be obtained within 30 days of hire. Join a supportive and diverse workplace with opportunities for professional growth.

Benefits

Employee ownership opportunities

Commitment to diversity

Supportive workplace culture

Qualifications

• Client focused mindset essential for success in this role.
• A Level 1 BC General Insurance License required within 30 days.
• Strong communication skills needed with clients and co-workers.

Responsibilities

• Advise and sell insurance policies to customers.
• Process transactions in EPIC and various insurer systems.
• Assist clients with claims during emergencies.

Skills

Client focused mindset

People and professional communication skills

Ability to work weekends

Adaptable and accepting of change

Education

Level 1 BC General Insurance License

Tools

EPIC

ICBC system

Autolink

Job description

Client Advisor, Auto Insurance

Jul 3, 2025 Location :

Kamloops, British Columbia, CA

We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees.

Our people are :

• Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
• Empowered with a sense of accountability and autonomy to take ownership of their work.
• Treated with respect and act with integrity by putting clients, colleagues, and community first.
• Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 700 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.

Join our award-winning network of over 1,300 professionals across Canada and change the way people feel about insurance.

CLIENT ADVISOR, AUTO INSURANCE

Job Status

Status : Full-Time, Permanent

Pay Range : Acera’s compensation offerings reflect a pay-for-performance philosophy that recognizes company performance and individual contributions. Thetypical hiring range for this position is from$45,000 - $50,000 annually.The base salary range for this position is determined based on market location and is influenced by job-related knowledge, skills, experience, and internal equity. The final offer will be commensurate with the candidate’s years of experience, education, geographic location, and demonstrated ability.

Location : Kamloops South

Job Summary

We are currently recruiting for a full-timeClient Advisor, Auto Insuranceto workin our Kamloops South office. This role’s purpose is to advise, explain, promote and sell insurance policies to ensure Acera clients are correctly insured. If you thrive on a high pace and keeping clients happy while protecting their livelihood, this role is for you.

You will use your expertise to :

Provide auto and other types of insurance, including commercial fleet, to our clients

Recommend and implement clients' insurance coverages, premiums and methods of payment

Provide information on varying insurance policies, including risk coverages, limitations and other features

Respond to emergencies and assist clients with their claims

Process transactions in EPIC, ICBC system, autolink and private insurers web portals

Complete other duties and tasks as assigned by your team leader

We would like to hear from you if you have :

Must-haves (Minimum Requirements)

Client focused mindset

The ability to work weekends

Adaptable and accepting of change

Well-developed people and professional communication skills

Courteous to clients and co-workers

Adhere to the Insurance Council of BC Code of Conduct

A Level 1 BC General Insurance License or a commitment to obtaining a license within 30 days of hire date

Acera Insurance is the largest independent, employee-controlled brokerage in Canada. We are proudly 100% Canadian owned and operated. With over 70 locations across British Columbia, Alberta, Saskatchewan, Ontario, Nova Scotia, and the Yukon, $1.4 billion in gross written premium, and $1.3 billion group retirement savings assets under management, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insuranceis an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.