Client Advisor, Auto Insurance

Acera Insurance; Kamloops; On-site; CAD 45,000 - 50,000; Full time

Job summary

A leading Canadian insurance brokerage is seeking a full-time Client Advisor, Auto Insurance to work in Kamloops South. In this role, you will advise and sell insurance policies, ensuring clients are correctly insured while providing exceptional service. You must possess strong communication skills, a client-focused mindset, and commit to obtaining a Level 1 BC General Insurance License. Competitive salary range is between $45,000 - $50,000 annually.

Qualifications

• Strong client-focused mindset to ensure customer satisfaction.
• Effective communication skills to interact with clients professionally.
• Ability to adapt to changes and work in varying conditions.

Responsibilities

• Advise, promote, and sell insurance policies to clients.
• Implement clients' insurance coverages, premiums, and payment methods.
• Assist clients with their claims and respond to emergencies.

Skills

Client focused mindset

Professional communication skills

Adaptable and accepting of change

Ability to work weekends

Courteous to clients and co-workers

Education

Level 1 BC General Insurance License or commitment to obtain within 30 days

Job description

Overview

Client Advisor, Auto Insurance — Aug 30, 2025 — Kamloops, British Columbia, CA

We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees.

Our people are :

• Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
• Empowered with a sense of accountability and autonomy to take ownership of their work.
• Treated with respect and act with integrity by putting clients, colleagues, and community first.
• Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 700 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.

Join our award-winning network of over 1,300 professionals across Canada and change the way people feel about insurance.

Job Details

Job Title: Client Advisor, Auto Insurance

Status : Full-Time, Permanent

Location : Kamloops South

Pay Range : Acera’s compensation offerings reflect a pay-for-performance philosophy that recognizes company performance and individual contributions. The typical hiring range for this position is from $45,000 - $50,000 annually. The base salary range for this position is determined based on market location and is influenced by job-related knowledge, skills, experience, and internal equity. The final offer will be commensurate with the candidate’s years of experience, education, geographic location, and demonstrated ability.

Job Summary

We are currently recruiting for a full-time Client Advisor, Auto Insurance to work in our Kamloops South office. This role’s purpose is to advise, explain, promote and sell insurance policies to ensure Acera clients are correctly insured. If you thrive on a high pace and keeping clients happy while protecting their livelihood, this role is for you.

Responsibilities

• Provide auto and other types of insurance, including commercial fleet, to our clients
• Recommend and implement clients\' insurance coverages, premiums and methods of payment
• Provide information on varying insurance policies, including risk coverages, limitations and other features
• Respond to emergencies and assist clients with their claims
• Process transactions in EPIC, ICBC system, autolink and private insurers web portals
• Complete other duties and tasks as assigned by your team leader

Qualifications

Must-haves (Minimum Requirements)

• Client focused mindset
• The ability to work weekends
• Adaptable and accepting of change
• Well-developed people and professional communication skills
• Courteous to clients and co-workers
• Adhere to the Insurance Council of BC Code of Conduct
• A Level 1 BC General Insurance License or a commitment to obtaining a license within 30 days of hire date

About Acera Insurance

Acera Insurance is the largest independent, employee-controlled brokerage in Canada. We are proudly 100% Canadian owned and operated. With over 70 locations across British Columbia, Alberta, Saskatchewan, Ontario, Nova Scotia, and the Yukon, $1.4 billion in gross written premium, and $1.3 billion group retirement savings assets under management, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.