Client Advisor

Royal Bank of Canada; Barrie; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading financial institution is seeking a Client Service Representative in Barrie, Ontario. In this part-time role, you will assist clients with their banking needs, provide expert advice, and resolve banking issues to enhance client satisfaction. The ideal candidate will possess strong sales and problem-solving skills, and be passionate about client service. Opportunities for career growth and competitive total rewards are included.

Benefits

Competitive total rewards

Opportunities for career growth

World-class training and coaching

Qualifications

• Passion for client service in a sales environment.
• Strong problem-solving and interpersonal skills.
• Flexibility and eagerness to learn with strong ethics.

Responsibilities

• Engage with clients to identify their banking needs.
• Provide advice and uncover sales opportunities.
• Assist clients with financial transactions.

Skills

Client service expertise

Problem-solving skills

Interpersonal skills

Digital literacy

Sales acumen

Job description

Job Summary

Join RBC as a Client Service Representative, where your client-focused sales expertise and problem-solving skills will help create meaningful experiences for our clients. You will assist clients with their banking needs, demonstrate digital banking tools, onboard new clients, and refer complex opportunities to specialists, contributing to client satisfaction and loyalty.

Key Responsibilities

• Engage proactively with clients in-branch and community to identify banking needs, provide advice, and uncover sales opportunities.
• Educate clients about banking products and digital tools, ensuring a memorable experience that drives sales and retention.
• Assist clients with a range of financial transactions initiated by them.
• Listen actively to understand individual client needs and offer tailored solutions.
• Take ownership of resolving banking issues promptly and effectively.
• Maintain and cultivate relationships with partners to maximize business opportunities and referrals.

Qualifications

Must-have:

• Passion for client service and success in a target-driven sales environment.
• Strong problem-solving and interpersonal skills to build lasting relationships.
• Flexibility, eagerness to learn, strong ethics, and a drive for success.
• Digital literacy across devices such as smartphones, tablets, and laptops.
• Availability to work all business hours.

Nice-to-have:

• Experience building client relationships in financial or service industries.
• Mutual Funds accreditation or Canadian Securities Course.
• Fluency in a second language.

What’s in it for you

• Competitive total rewards including salary, bonuses, and benefits.
• Opportunities for career growth and development.
• World-class training, coaching, and a supportive team environment.
• Chance to grow your career with RBC.

Additional Details

• Location: 405 BAYFIELD ST, BARRIE, CANADA
• Work hours: 21.5 per week
• Employment type: Part-time
• Platform: Personal & Commercial Banking
• Job type: Regular Trainee
• Pay type: Salaried

Application Deadline

Applications accepted until 11:59 PM the day before the deadline date.

Inclusion and Equal Opportunity

At RBC, we value diversity and strive to create an inclusive workplace where everyone feels supported, respected, and able to perform at their best. We are committed to fostering a culture of belonging and opportunity for all employees.

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Experience Required

Unclear seniority level.

Key Skills

Channel Marketing, Accounting Tally, CSS, Corporate Risk Management, Hibernate, Brokerage

Experience: Not specified

Vacancy: 1