Client Admin Representative

invesco; Charlottetown; Hybrid; CAD 33,000 - 41,000; Full time

Benefits offered by this job

Hybrid working environment

RRSP Contributions

Health & Wellness Benefits

Work flexibility Programs

Parental Leave Benefits

Study Support

Job summary

Invesco, a leading global investment firm, seeks a detail-oriented professional to join the North American Transfer Agency client administration team in Charlottetown. You will analyze and process mutual fund shareholder requests, support internal and external clients, and maintain strong cross-department relationships to ensure timely, compliant processing.

The role emphasizes growth opportunities within a structured environment, with focus on accuracy, regulatory adherence, and client

Qualifications

• Previous experience in financial services is a plus.
• Prior work experience in a customer service environment is preferred.
• Strong communication skills.
• Ability to make quick decisions, establish priorities, and concentrate on detailed information, sometimes under stressful conditions.
• Strong reasoning skills and an aptitude for problem solving.
• Ability to cooperate in a team environment.
• Proficiency with keyboarding and computer fundamentals in a Windows environment.
• High School Diploma or equivalent required.
• Bachelor's degree preferred but not required.

Responsibilities

• Uphold all operational procedures and suggest improvements for processes and controls.
• Analyze complex transactions, ensuring compliance with regulatory and procedural guidelines.
• Guide other departments and shareholders to ensure processing items meet regulatory and procedural guidelines.
• Occasionally make outbound calls as needed to gather information and provide client solutions, documenting the call appropriately.
• Assess problems and situations for their importance and urgency.
• Conduct independent research and process adjustments when necessary, working with other departments to ensure client satisfaction.
• Document and forward complaint items for permanent filing.
• Monitor service delivery quality and timeliness to customers, taking full accountability for items until resolved.
• Evaluate inquiries and rejected transactions in detail, taking appropriate action for each item and monitoring resolution quality and timeliness to meet departmental standards.
• Collaborate with other departments when necessary.
• Record comments on items regarding research performed, transactions processed and provide a clear audit trail.
• Respond professionally, timely, and empathetically to written inquiries from internal and external clients.
• Stay updated with all products, fund changes, fraud warnings, regulatory changes, and other policy and procedure changes that impact the responsibilities of the position.
• Use multiple computer applications to access account information and reference materials.
• Analyze and process financial and non-financial transactions and verify work completeness and accuracy.
• Process incoming mail requests including new accounts, purchases, redemptions, transfers, exchanges, and maintenance.
• Perform other duties as needed.

Skills

Strong communication skills

Teamwork

Attention to detail under pressure

Problem solving

Education

High School Diploma or equivalent

Bachelor's degree preferred but not required

Job description

As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.

Job Description

Your Team

Join Invesco's Client Administration team, a crucial part of the North American Transfer Agency. We're dedicated to serving Invesco's US retail mutual fund clients, meticulously assessing written instructions received via mail, fax, and upload. Our core duty is to process transactions and update client accounts. If you have a keen eye for detail and thrive in a structured, steady-paced environment, our team is the place for you.

Your Role

Working within a fast-paced and welcoming environment, you will be tasked with analyzing and processing mutual fund shareholders’ written requests. Our strong culture and consistent track record of promoting from within ensure that you will have ample opportunities for growth and development. You'll be supporting a range of clients, including internal customers, financial intermediaries, and individual shareholders. Using various computer applications, you will be responsible for analyzing, researching, and taking proactive initiative to respond to customer needs, questions, and requirements. Extensive involvement in day-to-day operations, as well as the ability to develop positive working relationships with other departments, will also be a key component of this position.

You Will Be Responsible For:

• Uphold all operational procedures and suggest improvements for processes and controls.

• Analyze complex transactions, ensuring compliance with regulatory and procedural guidelines.

• Guide other departments and shareholders to ensure processing items meet regulatory and procedural guidelines.

• Occasionally make outbound calls as needed to gather information and provide client solutions, documenting the call appropriately.

• Assess problems and situations for their importance and urgency.

• Conduct independent research and process adjustments when necessary, working with other departments to ensure client satisfaction.

• Document and forward complaint items for permanent filing.

• Monitor service delivery quality and timeliness to customers, taking full accountability for items until resolved.

• Evaluate inquiries and rejected transactions in detail, taking appropriate action for each item and monitoring resolution quality and timeliness to meet departmental standards.

• Collaborate with other departments when necessary.

• Record comments on items regarding research performed, transactions processed and provide a clear audit trail.

• Respond professionally, timely, and empathetically to written inquiries from internal and external clients.

• Stay updated with all products, fund changes, fraud warnings, regulatory changes, and other policy and procedure changes that impact the responsibilities of the position.

• Use multiple computer applications to access account information and reference materials.

• Analyze and process financial and non-financial transactions and verify work completeness and accuracy.

• Process incoming mail requests including new accounts, purchases, redemptions, transfers, exchanges, and maintenance.

• Perform other duties as needed.

The Experience You Bring:

• Previous experience in financial services is a plus.

• Prior work experience in a customer service environment is preferred.

• Strong communication skills.

• Ability to make quick decisions, establish priorities, and concentrate on detailed information, sometimes under stressful conditions.

• Strong reasoning skills and an aptitude for problem solving.

• Ability to cooperate in a team environment.

• Proficiency with keyboarding and computer fundamentals in a Windows environment.

• High School Diploma or equivalent required.

• Bachelor's degree preferred but not required.

The salary range for this position in Charlottetown is $37,000/year. The total compensation offered for this position includes salary and incentive pay and will vary based on skills, experience and location

Full Time / Part Time

Full time

Worker Type

Employee

Job Exempt (Yes / No)

No

Workplace Model

Pursuant to Invesco’s Workplace Policy, employees are expected to comply with the firm’s most current workplace model, which as of October 1, 2025, includes spending at least four full days each week working in an Invesco office. This reflects our belief that spending time together in the office helps us build stronger relationships, collaborate more easily, and support each other’s growth and development.

What’s in it for you?

Our people are at the very core of our success and we strive to provide employees with a competitive total rewards package which includes:

• Hybrid working environment

• RRSP Contributions

• Health & Wellness Benefits

• Work flexibility Programs

• Parental Leave Benefits

• Study Support

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The job holder may be required to perform other duties as deemed appropriate by their manager from time to time.

Invesco is committed to fair and accessible employment practices. If selected for an interview, we will work with you to ensure that your interview is accessible and accommodation is provided. Please contact us at [e-mail] or 1.800.874.6275 to let us know if you require accommodation for an interview due to a disability.