Client Account Manager - Spanish/English

Nuovo Photography; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A creative photography company based in Montreal is hiring a Client Account Manager to enhance customer relations and support the team. The ideal candidate will have experience in guest services, excellent communication skills, and an empathetic approach. This full-time role includes a starting salary of $23/hr plus benefits and growth opportunities within the dynamic environment of artistic photography.

Benefits

Health, life, and dental insurance

Accrual vacation

Complimentary photoshoot

Qualifications

• Minimum of 1 year experience in guest services, hospitality, or customer success.
• Strong verbal and written communication skills in English and Spanish.
• Highly organized and detail-oriented.

Responsibilities

• Cultivate and manage client relationships.
• Provide solutions for escalated client issues.
• Coordinate production and delivery of client orders.

Skills

Empathetic service

Time management

Detail-oriented

Excellent communication

Customer database management

Tools

Xero

Slack

Google Suite

Job description

At Nuovo Artistic Photography, we're not just capturing moments; we're crafting experiences that redefine self-appreciation. Based in Montreal, with studios across Canada, Florida, and Texas, Nuovo specializes in semi-nude artistic photography. Our mission is to create a safe space that empowers individuals to embrace their authentic selves, guided by an exceptional all-female team through a transformative photoshoot experience.

At Nuovo, we believe in spreading sunshine through our work. As a Client Account Manager, you’ll bring your empathetic nature and cheerful disposition to ensure exceptional customer relations. You'll be the key to seamless communication and resolving escalated issues. Based in the vibrant Old Port of Montreal, we seek candidates who are driven to maintain genuine and loyal relationships with our clients while supporting our collaborative team. Our ideal candidate will create a positive work environment that reflects and connects our clients with Nuovo’s core values.

Why choose Nuovo Artistic Photography?

• Supportive work environment that focuses on creative collaboration and pushing the traditional boundaries of the photography industry.
• Gain start-up knowledge with the traction and impact of a national business.
• Competitive starting salary of $23/hr + bonuses
• Full-time employer benefits:
• Health, life, dental
• Ample opportunities for growth and knowledge within creative industries

Role Responsibilities?

• Cultivate and manage loyal client relationships through client database management and engagement after their studio visit.
• Efficiently provide appropriate solutions for all and any escalated client issues and/or concerns within a reasonable time frame.
• Engaging directly with clients via email and phone when required to ensure follow-ups
• Working in partnership with internal operational groups to investigate and resolve all client issues
• Coordinate the production, editing, manufacturing, and delivery of client orders between all involved parties.
• Ensure compliance of operations, studio policies, and brand guidelines.

Qualifications?

• A minimum of 1 year professional experience in guest services, hospitality, or customer success.
• Empathetic and solution-driven service approach
• Experience in driving positive, measurable and impactful changes to improve client and internal processes
• Ability to remain resilient and sharp with each prospective client while demonstrating a high degree of maturity and integrity.
• Strong computer skills & knowledge
• Reputation for being highly organized and detail-oriented, with excellent time management skills
• Eagerness to learn new things and step out of your comfort zone
• Excellent verbal and written communication and personality skills in both English and Spanish.
• Extremely attentive to detail – easily catch small mistakes & typos
• Closely follow all Nuovo brand guidelines while utilizing the freedom to make decisions that benefit both the client and the company simultaneously
• Available to work weekends

Skills & Assets?

• Detail-oriented with strong time management and organizational skills
• Ability to be a mediator; easily solve problems & find solutions
• Resilient
• Highly competent with technology and communications applications
• Balance being personable and professional
• Easily adaptable to the situations at hand
• Creative
• Weekend availability
• Experience with Xero,Slack, Front, Google Suite

Rewards & Incentives

• Starting salary of $23.00/hour with bonus structures tied to achieving targets.
• Complete Group Benefits Package.
• Accrual Vacation.
• Opportunities for professional growth within a dynamic and innovative photography company.
• Complimentary Nuovo photoshoot.
• Join a collaborative team committed to pushing the boundaries of artistic expression.

If you're ready to embark on a journey that goes beyond conventional photography sales and thrives in a dynamic, empowering environment, we’re excited to receive your application!

At Nuovo Artistic Photography, we celebrate diversity and believe in equal opportunities for all qualified applicants. We thank all applicants for their interest; however, only those selected for an interview will be contacted to interview.