Client Account Manager

ZayZoon; Moncton; Remote; CAD 50,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Client Account Manager to foster strong relationships with clients and enhance their experience with financial wellness services. In this pivotal role, you will act as a trusted advisor, ensuring clients achieve their goals while utilizing the company’s platform. You'll collaborate with various teams to provide seamless support and identify opportunities for growth. This fully remote position offers flexibility and a supportive culture, making it a perfect fit for those passionate about client success and financial empowerment. Join a team dedicated to transforming employee financial wellness and making a significant impact.

Benefits

Permanently Remote Work

Flexible Time Off

Instant Medical, Vision, and Dental Benefits

Inclusive Parental Leave Top-Up

Wellness Stipend

Qualifications

• 1+ years of experience in Account Management or related customer experience roles.
• Strong communication skills and ability to build client relationships.

Responsibilities

• Act as a strategic advisor to clients, ensuring alignment with their business goals.
• Coordinate with internal teams to deliver value and enhance client engagement.

Skills

Client Relationship Management

Communication Skills

Data Analysis

Problem-Solving

Proactive Advocacy

Education

Bachelor's Degree or Equivalent Experience

Tools

CRM Tools (Hubspot, Intercom)

JIRA

Job description

Who We Are

At ZayZoon, we are on a mission to save 10 million hardworking employees 10 billion dollars. We’ve created a financial empowerment platform that helps businesses of all sizes make a big impact on employee financial wellness.

We offer a variety of financial wellness services, like earned wage access, that allows employees to access their earned wages ahead of payday. With 74% of ZayZoon customers reporting reduced financial stress, we know our solutions help lead to happier and more productive employees.

ZayZoon was also recognized for its growth in the 2024 Deloitte Technology Fast 500 and top-10 growth companies in Canada by CIX awards. Our recent funding extension has raised our Series B funding round to nearly $50 million USD.

Join us in shaping the future of employee financial wellness and building services that address the immediate needs of today's employees.

About The Role

As a Client Account Manager at ZayZoon, you’ll play a pivotal role as the primary point of contact for both newly onboarded and long-standing clients. You’ll be the face and voice of ZayZoon by building strong, trusted relationships, proactively supporting client needs, and ensuring an exceptional experience at every touchpoint. If you're someone who loves connecting with people and making their experience awesome, this could be a good fit for you.

Your Impact

1. Act as a strategic advisor to SMB employer clients, deepening relationships by aligning ZayZoon’s value with their business goals.
2. Champion a seamless post-sale experience by ensuring a strong transition into long-term success, with a focus on fast, effective client activation.
3. Coordinate internally with sales, product, marketing, and customer care teams to deliver value to clients.
4. Identify opportunities to boost ZayZoon product visibility and engagement across existing client accounts.
5. Proactively identify the unique objectives and challenges of high-value clients to inform tailored engagement strategies and drive measurable outcomes.
6. Cultivate advocacy by leveraging strong client relationships to generate referrals, secure testimonials, and co-create impactful case studies.
7. Take ownership of client account issues by escalating through Jira, coordinating cross-functional support, and ensuring a timely and thorough follow-through to resolution.
8. Facilitate timely client renewals, lead quarterly strategy sessions, and conduct regular check-ins to ensure alignment, drive engagement, and maximize adoption of ZayZoon’s services across their workforce.
9. Capture insights from client interactions to influence product development and continuously improve the client experience.
10. Contribute to the evolution of account management playbooks by documenting best practices, processes, and strategies that elevate client value delivery.

You Are Someone Who

1. Enjoys building meaningful and trusted client relationships.
2. Exhibits a desire to grow and learn.
3. Has excellent written and verbal communication skills.
4. Listens actively and can uncover what clients really need to be successful.
5. Collaborates effectively across teams to keep things moving and deliver a seamless experience.
6. Is comfortable working with data and using insights to guide impactful client conversations.
7. Proactive in identifying opportunities to deepen client relationships through advocacy, referrals, and co-marketing.

You Bring

1. 1+ years of experience nurturing and expanding client relationships—whether through an Account Management role or by delivering exceptional customer experiences in a related position.
2. Knowledge of CRM tools and ticketing systems such as Hubspot, Intercom or JIRA.
3. Experience turning data into meaningful recommendations that guide client outcomes.
4. Strong technical acumen and troubleshooting skills.

Research shows that while men apply to jobs when they meet an average of 60% of listed criteria, women and other marginalized folks tend to only apply when they check every box. Think you have what it takes, but not sure you check every box? Apply to the role anyways. We’d love to talk and determine together whether you could be a great fit!

Why You’ll Love Working At ZayZoon

1. Permanently Remote: Work from a desk, a coffee shop, or in the great outdoors - our jobs are fully remote, forever.
2. Flexible Time Off: Whether it's a longer vacation to explore new horizons, a series of short breaks for regular rejuvenation, or stepping away for a new level of mastery in a skillset – our “You-do-You” time off program caters to the diverse and evolving lifestyles of our team with a maximum of 6 weeks vacation.
3. Instant Benefits: All full-time employees get access to medical, vision, and dental benefits from their very first day including increased mental health coverage and a wellness stipend.
4. Plus: Inclusive parental leave top-up, earned wage access, real time market data for salaries, a supportive culture for lifelong learners and more.

What You Can Expect From Us

Every application will be reviewed by our team - we're committed to giving each application the attention it deserves because we know how important this step is for you. We want to make sure you're always in the loop and will respond to every application.

So go ahead and hit that apply button with confidence, knowing that we’re here for you every step of the way! We can't wait to hear from you.