Clerk/Receptionist (CUPE), Medicine Clinic 2 - Full Time - Markham Stouffville Hospital

Oak Valley Health; Markham; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading healthcare organization is seeking a Clerk/Receptionist for its Medicine Clinic. The successful candidate will play a vital role in patient care by scheduling appointments, coordinating with medical staff, and providing exceptional service to patients. This full-time position offers a dynamic work environment with opportunities for growth.

Qualifications

• Previous medical reception/clerical experience required.
• Minimum of 1 year experience in a clinic/outpatient setting.
• Proficient computer skills including Microsoft office tools.

Responsibilities

• Scheduling clinic appointments and coordinating diagnostic tests.
• Greeting patients and providing exceptional service.
• Entering lab orders and diagnostic tests.

Skills

Communication

Critical Thinking

Multitasking

Organization

Interpersonal Skills

Education

Medical Terminology Course

Tools

Meditech

Microsoft Office

Job description

Clerk/Receptionist (CUPE), Medicine Clinic 2 - Full Time - Markham Stouffville Hospital

Join to apply for the Clerk/Receptionist (CUPE), Medicine Clinic 2 - Full Time - Markham Stouffville Hospital role at Oak Valley Health

Clerk/Receptionist (CUPE), Medicine Clinic 2 - Full Time - Markham Stouffville Hospital

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Join to apply for the Clerk/Receptionist (CUPE), Medicine Clinic 2 - Full Time - Markham Stouffville Hospital role at Oak Valley Health

Please Note: If you are a current Oak Valley Health employee, apply to this job via the internal Workday application.

Land Acknowledgement

Oak Valley Health honours the traditional territory of the closest Indigenous communities, the Chippewas (chi-puh-waas) of Georgina Island and the Mississaugas of Scugog Island. The Haudenosaunee (Ho-de-no-shau-nee) and Anishinaabe (Ah-nishin-ah-beh) have lived, worked and existed on this land from time immemorial. This land is covered by Treaty 13 signed with the Mississaugas of the Credit, and the Williams Treaty signed with many Mississauga and Chippewa bands. We acknowledge that Indigenous Peoples were not asked to share their territory with settler populations and that we are all here as uninvited guests. We acknowledge and thank all generations of Indigenous Peoples across Turtle Island for their commitment, contributions, and protection of the land and its resources.

Who You Are

• You encompass Oak Valley Health’s core values and live the words of respect, trust, commitment, compassion and courage
• You are a patient and/or client centered individual who performs at an exemplary standard
• You are a team player with excellent communication, critical thinking and prioritization skills
  
  

Closing Date: May 30, 2025

What We Are Looking For

As a Clerk/Receptionist in the clinic you will work with a Physician, a Registered Practical Nurse and a Nurse Practitioners to deliver care to select patients with acute illness requiring consultation and follow up care. The Clerk/Receptionist is a valuable member of the team and has a significant impact on the efficient and effective operation of the clinics. The successful candidate will be responsible for both clerical and receptionist duties. The primary location will be clinic 2.

Responsibilities Include

• Scheduling clinic appointments for initial consultation and follow-up visits including co-ordination of required diagnostic tests and blood work
• Work with an interprofessional team of doctors, nurses and nurse practitioners to provide exceptional patient care by coordinating appointments and follow up
• Greeting patients and providing exceptional service
• Answering and directing telephone calls to the appropriate personnel
• Follow-up of telephone reminder appointments to patients as required
• Entering lab orders and diagnostic tests
• Filing compiling and/or photocopying reports to send to various outside agencies
  
  

What You Bring To The Role

• Previous medical reception/clerical experience required
• Minimum of 1 year experience in a clinic/outpatient setting
• Knowledge of and/or completion of a medical terminology course
• Proficient computer skills including Microsoft office tools
• Meditech experience required with proficiency booking multiple appointment types
• Excellent written and verbal communication through email phone and in person interactions including patients and physicians
• Being able to multitask in a fast paced environment and handle high pressure situations
• Able to accommodate multiple competing requests
• Critical thinking skills with ability to investigate scheduling, registration and order issues
• Must have experience with scheduling diagnostic testing and lab testing
• Excellent organization skills
• Excellent public relations and communication skills with a pleasant telephone manner Strong interpersonal skills and the ability to work effectively and collaboratively as a member of the team Evidence of good attention to detail
• Must have demonstrated good attendance and performance records with the ability to maintain these same standards
• Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with organization related policies, health and safety legislation and best practices and completing relevant mandatory education as required
  
  

Work Schedule

The successful candidate will be available to work 8 hour day shifts (0800-1600 or 0830-1630).

Please note schedules may change due to operational needs.

Compensation

CUP C03

Range

$27.51 - $30.95

Who We Are

Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two hospital sites (Markham and Uxbridge) a Reactivation Care Centre (RCC), a Community Health Centre (CHC), and Hospital-to-Home programs, we provide high quality, patient-centred care to more than 468,000 patients each year. We offer diagnostic and emergency services, and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).

Our 542 physicians, 35 midwives, over 3,000 staff and 1,000 volunteers serve patients and families with an Honoured to Care mindset, and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost.

Oak Valley Health Equity, Diversity, Inclusion and Belonging statement

Oak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration and we encourage applications from Indigenous peoples, members of LGBTQ2+ communities, members of racialized groups, persons with disabilities, and all others who may contribute to the further diversification of Oak Valley Health. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.

We are honoured to be recognized as one of Forbes Canada's Best Employers for Diversity. We ranked within the top 150 organizations across the country. Learn more about our commitment to EDIB.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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