Clerk IV, Emergency

Prairie Mountain Health; Brandon; On-site; CAD 42,000 - 60,000; Full time

Job summary

Prairie Mountain Health is seeking a Clerk IV - Emergency to provide essential clerical support for the Emergency and Observation Units, as well as Admitting and Medical Records backup at Brandon Regional Health Centre. Duties include processing orders, maintaining patient information, and coordinating care with multiple departments.

The role requires strong computer skills, EHR experience, and the ability to work independently in a fast-paced hospital environment.

Qualifications

• Grade 12 education required.
• Completion of a recognized medical terminology course or program, Level I and II
• Office Admin Medical Diploma or Health Unit Clerk Certificate with medical terminology I & II, or equivalent education/experience
• Heart Saver certification completed within the last 12 months
• Two years of Clerk III patient care unit experience in the last five years
• Working knowledge of EHR applications (ADT, Clinical Systems, EDM)
• Proficiency with Microsoft Office (Outlook, Word, Excel, Access, PowerPoint) and internet tools
• Typing accuracy 50 wpm
• Evidence of continuing education or in-services
• Ability to work independently and maintain relationships
• Strong organizational skills and communication abilities
• Flexibility to adapt to changes in procedures
• Independent judgment and confidentiality awareness
• Ability to perform duties regularly

Responsibilities

• Process doctors’ orders including standing orders.
• Coordinate care by contacting departments for patients, including outpatients.
• Maintain patient information in the Emergency Department Information System (EDIS).
• Communicate with nursing staff about treatment or medication orders.
• Monitor lab results and relay to nurses and physicians.
• Perform DPIN record searches when required.
• Arrange air/ground ambulances for patient transfers and manage related records.
• Complete daily/monthly statistical reports for Emergency and Observation Units.
• Communicate with patients and families.
• Handle clerical duties: faxing, mail, typing, supplies.
• Order and manage department supplies.
• Assist staff in locating forms and supplies.
• Ensure charts are prepared for OR bundles and observation charts.
• Ensure patient charts are complete for ward transfer or filing.
• Maintain and assemble charts after discharge.
• Assist at the Emergency Department desk with clerical duties supporting patient care.
• Provide relief to Registration staff as needed: manage demographics, admissions/discharges/transfers, health records.
• Lock up patient valuables.

Skills

Medical terminology

Office administration

Heart Saver

EHR knowledge

Microsoft Office

Typing 50 wpm

Education

Grade 12 education

Medical terminology program Level I & II

Office Admin Medical Diploma/Health Unit Clerk Cert

Heart Saver certification (last 12 months)

Tools

AD T / ADT

Clinical Systems

Electronic Document Management (EDM)

EDIS

DPIN

Job description

• Completion of a recognized medical terminology course or program, Level I and II
• Office Administration Medical Diploma, Health Unit Clerk Certificate with medical terminology course (I and II, or equivalent), or equivalent education and experience
• Heart Saver certification completed within the last twelve (12) months
• Two (2) years of Clerk III patient care unit experience in the last five (5) years
• Demonstrated working knowledge of Electronic Health Records (EHR) applications, applicable to a hospital setting including ADT, Clinical Systems, and Electronic Document Management
• Proficiency with Microsoft programs (Outlook, Word, Excel, Access and PowerPoint), as well as Internet applications and other Information Technology
• Neat, accurate keyboarding with minimum 50 wpm
• Evidence of continuing education and/or attendance at related in-services
• Ability to maintain effective and respectful interpersonal relationships
• Demonstrated organizational skills, and the ability to work independently
• Demonstrated communication skills
• Demonstrated flexibility to facilitate changes in techniques and procedures
• Ability to display independent judgment
• Ability to respect and promote a culturally diverse population
• Ability to respect and promote confidentiality
• Ability to perform the duties of the position on a regular basis

Qualifications

• Grade 12 education (MB Standards)
• Completion of a recognized medical terminology course or program, Level I and II
• Office Administration Medical Diploma, Health Unit Clerk Certificate with medical terminology course (I and II, or equivalent), or equivalent education and experience
• Heart Saver certification completed within the last twelve (12) months
• Two (2) years of Clerk III patient care unit experience in the last five (5) years
• Demonstrated working knowledge of Electronic Health Records (EHR) applications, applicable to a hospital setting including ADT, Clinical Systems, and Electronic Document Management
• Proficiency with Microsoft programs (Outlook, Word, Excel, Access and PowerPoint), as well as Internet applications and other Information Technology
• Neat, accurate keyboarding with minimum 50 wpm
• Evidence of continuing education and/or attendance at related in-services
• Ability to maintain effective and respectful interpersonal relationships
• Demonstrated organizational skills, and the ability to work independently
• Demonstrated communication skills
• Demonstrated flexibility to facilitate changes in techniques and procedures
• Ability to display independent judgment
• Ability to respect and promote a culturally diverse population
• Ability to respect and promote confidentiality
• Ability to perform the duties of the position on a regular basis

Position Summary

The Clerk IV - Emergency strives to provide the highest possible standard of service for patients, public, medical and hospital staff. The Clerk IV - Emergency is responsible for providing clerical support to the Emergency Department and Observation Department, as well as to provide Admitting and Medical Records support to the Brandon Regional Health Centre when those departments are not operating.

Responsibilities

The Clerk IV - Emergency is responsible for providing the essential clerical duties to ensure the ongoing safe and rapid care of the patients during the times when the Admitting and Medical records departments are at minimal staffing and when Unit Clerks are not on the Nursing Units (e.g. late evenings and nights).

Overview

• Process doctors’ orders including standing orders.
• Contact other departments and arrange coordinated care for patients either at present time or as outpatients.
• Maintain patient information in the Emergency Department Information System (EDIS).
• Communicate with nursing staff regarding treatment or medication orders.
• Monitor the return of lab results, etc. and communicate this to nurses and physicians.
• Perform record searches for Drug Program Information Network (DPIN) when required.
• Order air and ground ambulances when required for patient transfers. Complete all appropriate forms, notify the designated areas involved in the process; photocopy and arrange for all records that need to accompany the patient.
• Manual completion of daily and monthly statistical reports for the Emergency and Observation Units.
• Communicate with patients and family.
• Perform clerical duties such as send faxes, open/sort incoming mail, typing, order department supplies.
• Order required department supplies.
• Assist staff in locating appropriate forms, supplies etc.
• Ensure charts are made up as required (OR bundles, observation charts).
• Ensure patient charts are complete and either sent with the patient to the wards or filed as appropriate.
• Maintain patient charts and assemble after discharge.
• Assist at the Emergency Department desk by performing the clerical duties essential to effective delivery of patient care.

The Clerk IV - Emergency may be responsible for the following duties when providing relief to the Patient Registration staff:

• Maintain accurate information of patient demographics, and admission / discharge / transfer information in the central patient index computer system.
• Register all patients coming to the Emergency Department as well as any other area of the Brandon Regional Health Centre.
• Perform admission / transfer / discharge for all patients within the Brandon Regional Health Centre.
• Locate and retrieve health records for the Emergency Department, and admissions to the nursing units.
• Lock up patient valuables.