Clerk IV

Government of Newfoundland and Labrador; Happy Valley-Goose Bay; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Labrador Benefits Policy

Job summary

Government of Newfoundland and Labrador seeks a Clerk IV to deliver exceptional customer service at the Government Service Centre, handle applications for programs, and explain program requirements. The role includes processing monetary transactions, preparing cashier deposits, and responding to public inquiries in a fast-paced environment.

Reporting to the Manager of Operations, the successful candidate will uphold integrity and confidentiality while ensuring accurate receipting and

Qualifications

• Completion of a two-year diploma in Office Administration (equivalencies will be considered).
• Experience with administrative and clerical practices.
• Experience providing front-line customer service.
• Experience performing monetary transactions and reconciliation (asset).

Responsibilities

• Provide high level customer service to clients of the Government Service Centre.
• Accept and process applications for programs and explain requirements of acts and programs.
• Act as single point of contact to ensure customer service needs are met.
• Collect revenue by cash, cheque, money order, credit or debit and balance daily amounts.
• Prepare daily cashier deposits and respond to inquiries from the public.

Skills

Front-line customer service

Financial reconciliation

Time management

Education

Two-year diploma in Office Administration

Job description

Allowances: Labrador Benefits Policy - Treasury Board Secretariat

Department of Government Services - Government of Newfoundland and Labrador

Reporting to the Manager of Operations, the Clerk IV is responsible for providing a high level of customer service to clients of the Government Service Centre. The incumbent will consistently demonstrate the core values of the Department including accountability, integrity and respect by providing exceptional customer service delivery; accept and process applications for a variety of programs; act as a single point of contact to ensure customer service needs are met; explain in detail to customers the requirements of various acts, regulations and government programs covering a wide variety of government services; collect revenue by cash, cheque, money order, credit or debit card for transactions processed and balance daily amounts collected plus any adjustments and authorized issues against the computer system total; prepare daily cashier deposit; respond to telephone and in-person inquiries from the general public and various client groups, and will perform other related duties as required.

Screening Criteria

• Completion of a two-year diploma in Office Administration (equivalencies will be considered)
• Experience with administrative and clerical practices
• Experience providing front-line customer service
• Experience performing monetary transactions and reconciliation (asset)

Assessment Criteria

• Knowledge of administrative and clerical practices
• Knowledge of receipting, handling and reconciliation processes related to monetary transactions (asset)
• Front-line customer service skills
• Ability to manage time and tasks
• Ability to maintain confidentiality
• Resistance to stress
• Relationship Building

Conditions of Offer

• Recent and satisfactory Criminal Records Check from local police

Information for Applicants

For more information about this opportunity please contact, Jeff Pickett, Regional Director, at [phone].