Administrative Officer I (Manager of Processing)

Government of Newfoundland and Labrador; Mount Pearl; On-site; CAD 70,000 - 95,000; Full time

Job summary

Government of Newfoundland and Labrador's Department of Government Services seeks a Manager to lead the Motor Registration office, directing front-line and back-office teams to deliver accurate driver licensing and vehicle registration services. You will coach staff, manage performance, and drive process improvements in a fast-paced environment, ensuring compliance and quality in every interaction.

Based in Mount Pearl, this on-site role requires strong people management and financial controls

Qualifications

• Diploma in Office Administration or Business Administration (or equivalent) required.
• Experience leading customer service operations and workflow management.
• Experience reconciling monetary transactions.
• Experience managing staff, including performance management and employee relations.
• Experience leading process improvement initiatives using Lean, Six Sigma, or other continuous improvement methodologies (asset).

Responsibilities

• Provide day-to-day leadership of Motor Registration's busiest office and oversee a team of front-line and back-office staff.
• Ensure efficient, accurate, and customer-focused driver licensing and vehicle registration services across multiple channels.
• Oversee staff onboarding, training, performance management, attendance, and employee relations.
• Maintain financial and operational controls including cash reconciliation, deposits, batch balancing, auditing, and inventory accountability.
• Address escalated customer concerns and support stakeholders to uphold service standards.

Skills

Leadership

Customer service operations

Workflow management

Staff management

Performance management

Employee relations

Lean/Six Sigma

Education

Diploma in Office Administration or Business Administration

Job description

Department of Government Services - Government of Newfoundland and Labrador

Reporting to the Deputy Registrar, the Manager is responsible for the day-to-day leadership of Motor Registration's busiest office, overseeing a team including front-line and back-office clerical, greeters, and a front-line supervisor. Operating in a fast-paced, high-volume environment, the incumbent is accountable for delivering efficient, accurate, and customer-focused driver licensing and vehicle registration services through multiple service channels. The position requires strong people management skills, including staff onboarding, training, performance management, attendance and leave administration, coaching, and employee relations, while fostering a respectful and productive workplace. The incumbent addresses escalated customer concerns, supports key stakeholders, and ensures high standards of client service are maintained. In addition, the Processing Manager oversees financial and operational controls, including cash reconciliation, deposit preparation, batch balancing, auditing activities, inventory accountability, and compliance with policies, procedures, and information management requirements to ensure the integrity and effectiveness of service delivery.

Screening Criteria

• Completion of a diploma in Office Administration or Business Administration (equivalencies will be considered)
• Experience leading customer service operations and workflow management.
• Experience reconciling monetary transactions.
• Experience managing staff, including performance management and employee relations.
• Experience leading process improvement initiatives using Lean, Six Sigma, or other continuous improvement methodologies. (asset)

Assessment Criteria

• Ability to effectively manage changing demands in a fast-paced, high-volume environment
• Ability to reconcile monetary transactions
• Ability to coach and develop employees
• Ability to manage employee performance and employee relations matters
• Ability to think critically
• Ability to maintain confidentiality
• Ability to ensure accuracy and quality, compliance, and accountability
• Resilience to stress
• Relationship building
• Professionalism

Conditions of Employment

Conditions of Offer

• Recent and satisfactory Certificate of Conduct from local police

Conditions of Acceptance

• Willing to accept flexible start/end times for workday

Information for Applicants

For more information about this opportunity please contact, Sarah Burgess, Deputy Registrar at [e-mail] or (709) 729 - 2520.