Clerk III - Permit Coordinator

Requisition ID: 43689

Organization

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable and environmentally sustainable cities. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

Main Purpose and Function
The Permit Coordinator's main duties include coordinating permit application requests, creating utility packages for Commercial and Residential sewer/water service installations, CCTV investigations, Sewer Separation Permits and Sewer Construction Utilities as per Branches, WorkSafe, Provincial, and private utility regulations and guidelines, which includes coordinating BC One Call requests and responses.

Specific Duties and Responsibilities

• Creates utility packages for crew excavation work as per Branch, WorkSafe, Provincial, private utility regulations and guidelines, which includes coordinating BC One Call requests and responses.
• Creates and updates work orders and assets for maintenance (Operating) and construction (Capital) work programs related to Water & Sewer Operations in an accurate and timely manner.
• Distributes costing for group project network numbers.
• Deals efficiently and tactfully with internal/external customers and presents information of permit/connection processes and procedures in a clear and concise manner both orally and in writing.
• Researches customer service, business and operations situations to provide accurate and timely information to work crews, Superintendents, other City staff and the public.
• Assists with identifying, documenting and implementing work process improvements, standardized forms and manuals.
• Obtain and populate data for the production of daily, weekly, and monthly analysis reports and metrics.
• Prepares and maintains a large volume of customer service and asset management records and files, both manual and computerized, related to the work.
• Establishes and maintains effective working relationships with a variety of internal and external contacts and provides information and assistance as required.
• Provides backfill and backlog support to other clerical positions as required.
• Other duties/responsibilities as assigned.

Qualification

Education and Experience:

• Completion of grade 12, supplemented by courses in technical or business writing.
• Considerable related experience in public works or construction, and complex administrative tasks in the Engineering Operations field, preferably in Waterworks and Sewers.

Knowledge, Skills and Abilities:

• Working knowledge of departmental and other policies, regulations, rules, procedures and practices.
• Working knowledge of permit and connection administration and crew workflow, including utility infrastructure work programs for maintenance and construction.
• Working knowledge of modern clerical/administrative practices and procedures.
• Working knowledge of Hansen, POSSE, Tracker, VanMap, VanDocs, MS Office and other asset management software.
• Skills with computerized record-keeping systems, including databases.
• Attention to detail and accurate data entry and communication skills.
• Strong interpersonal and written/oral communication skills with the ability to effectively liaise with all levels of City staff, including crews, operations staff, engineering design staff and Superintendents.
• Ability to problem solve, exercise sound judgement, and make decisions using common sense and information available.
• Ability to deal tactfully and effectively with the public and other stakeholders by providing information and assistance which may involve making decisions requiring explanation of applicable rules and procedures.
• Ability to work as an effective team member with other staff.
• Ability to independently perform business functions of moderate complexity.
• Ability to receive detailed direction from a Supervisor and carry out tasks independently.
• Ability to prioritize and organize work, handle multiple assignments and meet deadlines.
• Ability to work in a high volume environment with frequent interruptions and changing processes and priorities.
• Skill in using software such as Hansen, POSSE, Tracker, VanMap, VanDocs and MS Office applications.
• Good attendance is of operational importance.

Business Unit/Department: Engineering Services (1300)

Affiliation: CUPE 15 Non Pks

Employment Type: Temporary Full Time

Position Start Date: May 2025

Position End Date: September 2026

Salary Information: Pay Grade GR-017: $31.66 to $37.20 per hour

Application Close: April 25, 2025

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all genders and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion.

Before you click Apply now

Once you start your application you can save your work and leave the applications page, however please remember to submit your profile to the specific job requisition before the posting closing date.

In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx. 5-10 minutes. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a summary of skills and experience related to the position.