Clerk II, Document Delivery Services

University of Ottawa; Ottawa; Hybrid; CAD 52,000 - 66,000; Full time

Job summary

The University of Ottawa's Library Annex seeks a Library Clerk to support interlibrary loan operations, document delivery, and shelving. You will process requests, locate items in ILMS, and prepare shipments for internal and external libraries.

Essential qualifications include a high school diploma and at least one year of related experience; ability to work at heights up to 17 feet and lift up to 23 kg. Bilingual French/English is an asset; forklift training is provided.

Qualifications

• High school diploma or combination of relevant training and experience.
• At least one year of proven experience in a similar role.
• Ability to work at heights on elevated platforms up to 17 feet and to handle loads up to 23 kg.
• Experience in interlibrary loan / document delivery workflows.
• Experience using a computerized library system (ILMS).
• Strong data entry and organizational skills.
• Bilingualism in French and English is an asset.

Responsibilities

• Process interlibrary loan requests and track shipments.
• Search catalog/ILMS to locate documents and prepare delivery.
• Receive, package, and log documents for internal and external users.
• Coordinate linking of documents and updating ILMS records.
• Work at the Annex loading dock and support supervisor projects.

Skills

Interlibrary loan experience

Customer service experience

Teamwork and independence

Data entry accuracy

Ability to work at heights

Lift up to 23 kg

Education

High school diploma or combination of relevant training and experience

Tools

ILMS software

Barcode linking operations

Job description

Follow us on LinkedIn Posting Reason: Replacement of a temporary position Job Type: Employee Anticipated Duration in Months (for contracts and temporary assignments): 12 Job Family: Library and Archives # of Open Positions: 1 Faculty/Service - Department: Document Delivery Services Campus: Library Annex Union Affiliation: SSUO Date Posted (YYYY/MM/DD): 2026/09/03 Applications must be received BEFORE (YYYY/MM/DD): 2026/09/13 Hours per week: 35 Salary Grade: SSUO Grade 05 Salary Range: $52,350.00 - $66,122.00

About the Library:

At the Library Annex, participate in the borrowing of documents requested by internal university users, as well as the borrowing and lending of documents for local, national, and international libraries through the interlibrary loan service (ILL). Link materials transferred to the Annex to make them accessible to users and safely shelve items daily using an operable lift truck.

In this role, your responsibilities will include:

• Document supplies / Interlibrary Loan (ILL): Search for and locate documents in the library catalog or in the integrated library management system (ILMS) to process, ship, and track materials requested from external libraries or internal university users.
• Scan and provide articles to internal users and external institutions in accordance with Canadian copyright law, as requested by the ILMS or ILL system, ensuring complete delivery.
• Receive and process documents requested for our internal users while adding holds to their library records to automate receipt messages.
• Document linking at the Annex: Participate in programming and printing barcodes for linking different sectors in order to replace them in the ILMS.
• Participate in linking documents of all formats to update existing files in the ILMS, modify their location, link them and attach them to their new location, and make any necessary corrections in the ILMS.
• Participate in other projects assigned by the supervisor.
• Receiving at the Annex loading dock: Receive daily deliveries at the loading dock at the Annex and forward the requested documents within the pre-established deadlines while distributing the received material to key individuals in a secure manner.
• Document delivery: Prepare documents for various deliveries according to their destination. This includes preparing packages (boxing or enveloping) and logging into various accounts to enter the information needed to send and print shipping labels

What you will bring:

Essential Qualifications:

• High school diploma or combination of relevant training and experience
• At least one (1) year of proven experience in a similar role
• Ability to work at heights on an elevated platform (up to 17 feet) and to handle loads of up to 23 kg.

Additional qualifications:

• Experience interpreting and applying regulations and procedures related to bibliographic elements.
• Ability to verify, interpret, and record data accurately and precisely.
• Experience in using a computerized system.
• Ability to work as part of a team and independently.
• Experience in customer service as a resource person (telephone and email).
• Organizational skills, judgment, flexibility, and adaptability.

Bilingualism: French and English (spoken and written); to be considered for this position, candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language.

Valid license to operate a forklift with an elevated driver's seat (provided by the University's training department, can be completed upon starting the job). The lift used is the WAVe (Work Assist Vehicle). The platform lift height is 9.8 feet with a reach working height of up to 17 feet.

Working conditions for the role:

This role involves a combination of physical activity and operational duties. The incumbent may spend time sitting, standing, and performing data entry, as well as lifting and moving items weighing up to 23 kg. The position also requires the use of equipment such as a lift truck (including work at heights, with training provided), a pump truck, and two- or four-wheel carts. Work is regularly performed at the Annex loading dock, where the incumbent will receive deliveries and handle packages. As a result, there is exposure to environmental conditions such as cold temperatures, dry air, and occasional low-level exposure to gases. The incumbent will be working at the Library Annex but might be required to work on the Main Campus when needed.

Key Competencies at uOttawa:

• Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
• Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
• Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
• Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence.

While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons.

The University is committed to creating and maintaining an accessible, barrier-free work environment.

The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact [e-mail] to communicate the accommodation need.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above;

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.

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