Clerk II - Communications (Switchboard)

Joseph Brant Hospital & Foundation; Burlington; On-site; Part time

Job summary

Joseph Brant Hospital is hiring a Clerk II to support communication within the IT department. With casual part-time shifts across the week, responsibilities include phone handling, clerical tasks, and navigating hospital procedures. Candidates should possess a high school diploma, critical thinking skills, and familiarity with office systems. Join a recognized employer committed to inclusivity and providing care to the community.

Qualifications

• Previous clerical or administrative experience preferred.
• Typing skills of 40-50 words per minute.
• Ability to work in a fast-paced environment.

Responsibilities

• Answer phone calls and relay messages.
• Page Emergency Codes and implement hospital procedures.
• Perform clerical duties as assigned.

Skills

Communication

Critical Thinking

Prioritization

Education

High school graduation diploma

Tools

Microsoft Office Suite

Multi-line Digital Telephone Branch Exchange System

Meditech Order Entry System

Job description

Position Number: 212765-67

Position Available:

Clerk II (2 positions available)

Status:

Casual - this position falls under the Part-Time Collective Agreement

Department:

IT - Communications (Switchboard)

Union:

C.U.P.E.

Shifts:

Days, Evenings, Nights, Weekends

Rate of Pay:

$27.30/hr - $28.26/hr

Posting Date:

Jun 6, 2025

Closing Date:

Jun 13, 2025

Internal applicants must apply by 11:59pm on Jun 13, 2025.

About Joseph Brant Hospital

Joseph Brant Hospital (JBH) is a full-service hospital located in Burlington, Ontario, serving over 185,000 residents. JBH is recognized as one of Hamilton Niagara’s Top Employers since 2015, with approximately 200 physicians, 2,000 employees, and over 300 volunteers.

JBH is a Clinical Education site with McMaster University and is designated as an Academic Community Teaching Hospital. JBH is a partner of the Burlington Ontario Health Team (BOHT). We are committed to providing exemplary care and upholding our core values of Compassion, Accountability, Respect, and Excellence.

Responsibilities

• Answer phone calls – relay messages, liaise between staff, physicians, and the public.
• Page appropriate Emergency “Codes” and alarms as required and implement necessary procedures according to Hospital Policy.
• Perform clerical duties as assigned.

Qualifications

• High school graduation diploma; previous clerical or administrative experience preferred.
• Ability to operate a Multi-line Digital Telephone Branch Exchange System.
• Ability to work in a fast-paced environment.
• Excellent command of the English language (written and verbal).
• Ability to set priorities effectively.
• Excellent telephone manner and knowledge of Hospital and Community Services.
• Proficiency with Microsoft Office Suite and the Hospital Meditech Order Entry System.
• Typing skills of 40–50 words per minute.
• Critical thinking skills to assist staff, physicians, patients, and visitors navigating the hospital system.

Please Note:

Assignment subject to change based on departmental needs.

To apply, please visit the JBH Careers page. We thank all applicants; only those selected for an interview will be contacted.

Inclusivity Statement

Joseph Brant Hospital is committed to an inclusive culture where everyone feels they belong. We provide accommodations during recruitment and employment as required by law. Please contact Human Resources at [e-mail] or 905-632-3737 ext. 4129 if accommodations are needed.