clerk, hotel front desk

Filmores Hotel; Toronto; On-site; CAD 30,000 - 40,000; Full time

Job summary

A downtown hotel in Toronto is seeking a Front Desk Clerk to provide excellent customer service. Responsibilities include checking in guests, managing reservations, and providing information about hotel services and local attractions. The ideal candidate will have strong interpersonal skills and be organized. Training is provided, and there are additional benefits such as free parking.

Benefits

Free parking available

Learning/training paid by employer

Other benefits

Qualifications

• Client-focused with strong interpersonal skills.
• Ability to handle complaints and resolve issues efficiently.
• Organized and reliable team player.

Responsibilities

• Register guests and assign rooms.
• Process reservations and cancellations.
• Provide information on hotel facilities and local attractions.
• Manage check-outs and balance cash reports.

Skills

Client focus

Efficient interpersonal skills

Organized

Reliability

Team player

Education

Secondary (high) school graduation certificate

Tools

Multi-line switchboard

Word processing software

Database software

Central reservation system (CRS)

Spreadsheet

Job description

• Secondary (high) school graduation certificate

Work setting

• Hospitality industry
• Urban area
• Hotel, motel, resort

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Computer and technology knowledge

• Multi-line switchboard
• Word processing software
• Database software
• Central reservation system (CRS)
• Spreadsheet
• Internet

Security and safety

• Bondable
• Criminal record check

Transportation/travel information

• Own transportation
• Public transportation is available

Work conditions and physical capabilities

Personal suitability

• Client focus
• Efficient interpersonal skills
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Are you available for the advertised start date?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?

Experience

• Will train
• Bonus
• Gratuities

Other benefits

• Free parking available
• Learning/training paid by employer
• Other benefits
• Parking available

Support for mature workers

• Applies hiring policies that discourage age discrimination
• Provides staff with awareness training to create a welcoming work environment for mature workers

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