clerk, hotel front desk

Crowne Plaza Saint John Harbour View; Saint John; On-site; CAD 30,000 - 45,000; Full time

Job summary

A leading hotel in Saint John is seeking an enthusiastic receptionist to join their team. As a receptionist, you will handle guest registrations, manage reservations, and provide exceptional customer service. Ideal candidates should have previous experience in hospitality, as well as strong communication skills. Additional benefits include health care and free parking.

Benefits

Dental plan

Health care plan

Vision care benefits

Free parking available

Qualifications

• Experience in hospitality or hotel services preferred.
• Ability to manage multiple phone lines.
• Familiarity with operating systems for reservations.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Provide customer service and general information.

Skills

Customer service

Communication

Clerical tasks

Education

No degree, certificate or diploma

Tools

Multi-line switchboard

Central reservation system (CRS)

Spreadsheet

Opera

Job description

Overview

Languages

English

Education

• No degree, certificate or diploma
  
  

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hospitality industry
• Hotel, motel, resort
  
  

Responsibilities

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Exchange foreign currency
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service
  
  

Experience and specialization

Computer and technology knowledge

• Multi-line switchboard
• Central reservation system (CRS)
• Spreadsheet
• Opera
  
  

Benefits

Health benefits

• Dental plan
• Health care plan
• Vision care benefits
  
  

Other Benefits

• Free parking available