clerk, hotel front desk

Super 8 Cornwall; Cornwall; On-site; CAD 30,000 - 40,000; Full time

Job summary

A local hotel in Cornwall is seeking a Front Desk Clerk to assist guests with check-in and check-out, resolve complaints, and provide information about the hotel and surrounding area. Candidates should have a secondary school graduation certificate and strong customer service skills. This role offers a dynamic environment in a rural setting, ideal for organized and reliable individuals.

Qualifications

• Ability to resolve complaints and claims effectively.
• Experience with processing reservations and guest services.
• Strong interpersonal skills and team player mentality.

Responsibilities

• Register and assign rooms to arriving guests.
• Resolve guest complaints and claims.
• Process group arrivals and departures.
• Provide information about hotel services and local attractions.

Skills

Customer service

Clerical skills

Flexibility

Education

Secondary (high) school graduation certificate

Tools

Multi-line switchboard

Word processing software

Central reservation system (CRS)

Job description

• Education:

Education

• Secondary (high) school graduation certificate

Work setting

• Hotel, motel, resort
• Rural area

Tasks

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Computer and technology knowledge

• Multi-line switchboard
• Word processing software
• Central reservation system (CRS)

Security and safety

• Bondable
• Criminal record check

Transportation/travel information

• Own transportation
• Public transportation is not available

Work conditions and physical capabilities

• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Efficient interpersonal skills
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Are you available for the advertised start date?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?

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Applying to clerk, hotel front desk @ Super 8 Cornwall

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