clerk, front desk - hotel

Crossroads Inn & Suites; Paradise; On-site; CAD 30,000 - 40,000; Full time

Job summary

A local hotel in Paradise is seeking a Front Desk Hotel Clerk. The successful candidate will handle guest registrations, manage room assignments, and provide information about hotel services. Ideal candidates should have a secondary school certificate, strong customer service skills, and pass a criminal record check. This is a permanent position requiring 32 to 40 hours of work per week.

Qualifications

• Must be bondable and pass a criminal record check.
• Efficient interpersonal skills and flexibility required.
• Ability to assist clients/guests with special needs.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Provide information on hotel facilities and services.
• Balance cash and complete balance sheets.

Skills

Client focus

Customer service

Efficient interpersonal skills

Organized

Team player

Education

Secondary (high) school graduation certificate

Job description

• Education : Secondary (high) school graduation certificate
• Experience : Will train

Work setting

• Hotel, motel, resort

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients / guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Security and safety

• Bondable
• Criminal record check

Transportation / travel information

• Own transportation

Personal suitability

• Client focus
• Efficient interpersonal skills
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Work Term : Permanent
• Hours : 32 to 40 hours per week

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Front Desk Hotel Clerk • Paradise, NL, CA