clerk, front desk - hotel

Posted on April 24, 2025 by Employer details Athabasca Hotel

Job details

Clerk, Front Desk - Hotel

Education: Secondary (high) school graduation certificate.

Work setting: Staff accommodation available. Hotel, motel, resort. Rural area. Willing to relocate.

Responsibilities

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Exchange foreign currency
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

Computer and Technology Knowledge

• Multi-line switchboard
• Word processing software
• Database software
• Computerized bookkeeping system
• Central reservation system (CRS)
• Spreadsheet
• Internet

Work Conditions and Physical Capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal Suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player

Benefits

• Health benefits: Dental plan, Disability benefits, Health care plan, Vision care benefits
• Financial benefits: Bonus, Group insurance benefits, Life insurance
• Long term benefits: Maternity and parental benefits
• Other benefits: Free parking available, On-site amenities, On-site housing options

Who can apply for this job?

You can apply if you are:

• a Canadian citizen
• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

Advertised until

2025-05-24