clerk, front desk - hotel

Marystown Hotel & Convention Centre; Marystown; On-site; CAD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Front Desk Clerk to join their team. This role involves registering guests, managing reservations, and ensuring a smooth check-in and check-out process. The ideal candidate will provide exceptional customer service, assist guests with inquiries, and maintain the hotel's operational standards. With training provided and opportunities for growth, this position is perfect for those looking to start a career in hospitality. Join a welcoming environment where your contributions will be valued and rewarded!

Benefits

Group insurance benefits

Life insurance

Free parking

Paid training and learning opportunities

Qualifications

• Must have a secondary school graduation certificate.
• Availability for shift or on-call work is required.

Responsibilities

• Register arriving guests and assign rooms.
• Handle guest departures, calculate charges, and process payments.
• Provide excellent customer service.

Skills

Customer Service

Clerical Skills

Education

Secondary (high) school graduation certificate

Job description

Qualifications

• Secondary (high) school graduation certificate

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel, and modify room reservations
• Provide information on hotel facilities and services
• Offer general information about local points of interest
• Handle guest departures, calculate charges, and process payments
• Balance cash, and complete balance sheets, cash reports, and related forms
• Maintain inventory of vacancies, reservations, and room assignments
• Follow emergency and safety procedures
• Perform clerical duties such as faxing, filing, and photocopying
• Answer and relay telephone calls and messages
• Assist guests with special needs
• Deliver wakeup calls upon request
• Perform light housekeeping and cleaning duties
• Provide excellent customer service

Candidate Requirements

• Availability for shift or on-call work
• Availability to start on the advertised date
• Current student status
• Legal ability to work in Canada
• Residence proximity to the job location
• Previous experience in hospitality (preferred but not required)
• Relevant certifications (if applicable)
• Highest completed level of education
• Current field of study and level

Experience & Benefits

• Training provided
• Group insurance benefits
• Life insurance

Additional Benefits

• Free parking
• Paid training and learning opportunities

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About Marystown Hotel & Convention Centre

Marystown Hotel & Convention Centre located in Marystown, NL.

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