Clerk-Dispatcher (Relief)

Thunder Bay; Northwestern Ontario; On-site; CAD 40,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Mitarbeiter für den Kundenservice, der unter der Aufsicht des Supervisors arbeitet. In dieser Rolle sind Sie verantwortlich für die Bearbeitung von Anfragen, die Pflege von Aufzeichnungen und die Unterstützung bei der Verwaltung von Kundenservice-Systemen. Diese Position erfordert starke Kommunikationsfähigkeiten und die Fähigkeit, in einem dynamischen Umfeld zu arbeiten. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung im Kundenservice und in der Kommunikation.
• Fähigkeit, Daten in SAP einzugeben und zu verwalten.

Responsibilities

• Bearbeitung von Telefon- und Funkanfragen und Dokumentation.
• Teilnahme an der Verwaltung des automatisierten Kundenservice-Systems.

Skills

Kundenservicefähigkeiten

Tastaturfertigkeiten

Textverarbeitung

Tabellenkalkulationssoftware

Education

Sekundarschulabschluss

Äquivalente Kombination aus Bildung und Erfahrung

Tools

SAP

Automatisiertes Kundenservice-System

Job description

POSITION SUMMARY: Under the general supervision of the Supervisor – Customer Service performs clerical and communications duties.

MAJOR RESPONSIBILITIES:

• Receives, records, and relays telephone and radio inquiries between base radio and appropriate personnel.
• Liaises with the public and Corporate departments in a courteous and tactful manner; provides general information and directions to telephone and counter inquiries; documents information according to Departmental policy and procedures.
• Participates in the preparation, assignment, and maintenance of an automated customer service order system including resolution data, monitoring, and report preparation.
• Receives, distributes, and prepares incoming and outgoing mail.
• Inputs data in SAP for financial records including activity allocations, statistical key figures, and allocations.
• Participates in the records management functions within the Department including archiving of manual records.
• Participates in the processing of accounts payable.
• Performs stenographic and clerical duties.
• Obtains, dispatches, and records weather information.
• Maintains the computerized reports for tracking expenses and statistics.
• Participates in maintenance of computerized and manual records including data input and scanning for various corporate/departmental applications, including SAP, customer service, Integrated Infrastructure Maintenance Management systems, and records management applications.
• Performs such other related duties as may be assigned.

QUALIFICATIONS:

Education/Experience:

• Secondary school graduation
• Equivalent combination of education and experience

Skills/Abilities:

• Must have good customer service skills
• Must be at a basic skill level in keyboarding, word processing, and spreadsheet software

Assets:

• Knowledge of the physical layout of the Municipality is desirable

General Information:

As an equal opportunity employer, the City of Thunder Bay encourages applications from Indigenous peoples, persons with disabilities, members of visible minority groups and women.

ONTARIO HUMAN RIGHTS CODE: It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression.Therefore, a resume submitted to the City must not include references to any of the above characteristics. Do not include:

• Photos
• Any certificates that have photo identification
• Driver’s licences
• Police records checks

Note: The above documentation will be requested by the Human Resources & Corporate Safety Division should you be the successful applicant.If a Criminal Record Check is required, it will be requested by Human Resources should you be the successful applicant. Please do not submit your Criminal Record Check with your application.

ACCOMMODATION: Reasonable accommodations are available upon request for all parts of the recruitment process.

PRIVACY: Personal information on this form is collected under the authority of the Municipal Act, c. 302, as amended, and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to the Human Resources & Corporate Safety Division, 125 Syndicate Ave Suite 42, Thunder Bay, Ontario, P7E 6H8, Telephone: [phone]

Application forms must reference the competition number and be submitted to Human Resources by 11:59 p.m. on the closing date.

The City of Thunder Bayprovidesexceptional quality of life to those wholive, work, and play in Thunder Bay–a culturally vibrant, economically diverse community with a metro population of over 120,000. Located on the north shore of Lake Superior, under the protective watch of the Sleeping Giant, Thunder Bay isrich in people and resources, and connects Northwestern Ontario to the world. We value ourhigh quality of lifeand promote a clean, green, beautiful, and healthy community that provides economic opportunity, respects diversity, and provides affordable and safe neighbourhoods that are accessible to all.

The City of Thunder Bay is a place where art, culture and nature come together!

Watch this video to learn more about our City at: