Clerk, Customer Service

Sobeys; Stellarton; Hybrid; CAD 40,000 - 50,000; Full time

Job summary

Join Sobeys Inc. as a Customer Service Clerk in the Finance Shared Services team. In this full-time position, you'll manage vendor requests, resolving discrepancies and ensuring timely payments. Your excellent communication and organizational skills will contribute to exceeding service expectations and fostering team collaboration in a hybrid work environment.

Qualifications

• College diploma/University degree or equivalent work experience.
• Proficiency with Microsoft Office applications.
• Experience with SAP preferred.

Responsibilities

• Manage incoming requests regarding discrepancies from vendors.
• Investigate requests to ensure proper processing of invoices.
• Resolve issues of discrepancies and prepare adjusting entries.

Skills

Excellent written and verbal communication skills

Proven time management

Organization

Multitasking

Customer focused

Understanding of new technologies

Education

College diploma/University degree

Tools

Microsoft Office

SAP

Job description

Requisition ID: 188985
Career Group: Corporate Office Careers
Job Category: Finance Supply Chain & Backstage
Travel Requirements: 0 - 10%
Job Type: Full-Time

Country: Canada (CA)
Province: Nova Scotia
City: Stellarton

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.

Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.

Ready to Make an impact?

We currently have an opening for a Customer Service Clerk within our Finance Shared Services team. As the successful candidate, you excel in a deadline driven environment, have excellent organizational skills, and are continuously searching for new and better ways of doing things. You are customer focused and very professional. Additionally, you enjoy metrics and strive to continuously exceed expectations and standards.

Here’s where you’ll be focusing:

Your primary responsibility will involve managing incoming requests regarding discrepancies from vendors and internal clients. Using defined processes, you will investigate these requests with a result to ensure proper processing, communication, and payment of invoices.

Main responsibilities include:

• Investigating requests coming into the Sobeys Partner Portal

• Resolving issues of discrepancies; some tickets may require in-depth investigation

• Making comparisons between the backup issued to the vendor and the complaint at hand

• Preparing adjusting entries

• Reviewing pending tickets at regular intervals to make sure that all items have been updated

• Communicating with various departments internally

What you have to offer:

• College diploma/University degree or equivalent work experience

• Proficiency with Microsoft Office software applications

• Excellent written and verbal communication skills

• Proven time management, organization and multitasking skills

• Customer focused and committed to exceeding service levels

• Aptitude for understanding new technologies

• Ability to work independently and as part of a team

• Sound knowledge of SAP (preferred)

#LI-Hybrid
#LI-AG1

At Sobeys we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week. This requirement is integral to our commitment to team collaboration and the overall success of our office culture.

We offer a competitive compensation package, which varies by role. Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy.

We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure the selected candidate is paid fairly and competitively. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.