clerk, customer service

Government of Canada; Montreal; On-site; CAD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated customer service representative to join their team. This role involves engaging with customers, providing information, and ensuring smooth billing processes. The ideal candidate will have a strong background in customer service, excellent communication skills, and familiarity with office software. This position is vital in maintaining high standards of service and support, contributing to the overall efficiency of operations. If you are passionate about helping others and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Completion of secondary education is required.
• 1-2 years of experience in a customer service role.

Responsibilities

• Answer inquiries and provide information to customers.
• Arrange for billing for services and explain costs.
• Perform general office duties.

Skills

Customer Service

Communication Skills

Problem Solving

Education

Secondary (high) school graduation certificate

Tools

Database software

MS Outlook

MS Windows

Job description

Overview Languages

English or French

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks

• Answer inquiries and provide information to customers
• Arrange for billing for services
• Explain the type and cost of services offered
• Perform general office duties

Experience and specialization Computer and technology knowledge

• Database software
• Internet
• MS Outlook
• MS Windows