clerk, customer service

Quick Truck Lube; Greater Napanee; On-site; CAD 30,000 - 60,000; Full time

Job summary

A local automotive service provider in Lennox and Addington County is seeking a dedicated customer service representative. Responsibilities include advising clients on services, addressing complaints, and maintaining records. Candidates should have a secondary school certificate and be proficient in tools like MS Excel and Zoho CRM. This position requires on-site presence with no option for remote work. Benefits include a dental plan and other financial perks as per collective agreement.

Benefits

Dental plan

As per collective agreement

Qualifications

• Must possess a high school graduation certificate or equivalent experience.
• Experience in customer service is preferred.
• Comfortable operating software like MS Excel and Zoho CRM.

Responsibilities

• Advise clients on advertising or sales promotion strategies.
• Address customers' complaints or concerns.
• Explain the type and cost of services offered.

Skills

Attention to detail

Communication

Customer service skills

Education

Secondary (high) school graduation certificate

Tools

MS Excel

MS Windows

MS Word

Zoho CRM

Job description

Overview

Languages

English

Education

• Secondary (high) school graduation certificate
• or equivalent experience
  
  

Experience

1 to less than 7 months

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Advise clients on advertising or sales promotion strategies
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Maintain records and statistics
• Order office supplies and maintain inventory
• Receive payments
• Answer clients' inquiries and provide information
  
  

Experience and specialization

Computer and technology knowledge

• MS Excel
• MS Windows
• MS Word
• Zoho CRM
  
  

Additional information

Transportation/travel information

• Own transportation
  
  

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Walking
  
  

Benefits

Health benefits

• Dental plan
  
  

Financial benefits

• As per collective agreement