Clerk, Credit Returns

Gordon Food Service Canada; Winnipeg; On-site; CAD 40,000 - 55,000; Full time

Job summary

A major food service provider in Winnipeg is seeking a full-time Credit and Return Coordinator to manage credits and inventory control. This role requires strong organizational and communication skills to ensure accurate processing of credits and collaboration with various departments. Proficiency in Microsoft applications, especially Excel, is essential. The ideal candidate is committed to exceptional service and embraces a diverse work environment.

Qualifications

• Excellent organizational and communication skills (verbal and written).
• Must multitask and meet strong deadlines.
• Proficient in Microsoft applications including advanced Excel.

Responsibilities

• Review all credits written on the Delivery Summary Report.
• Process approved credits and enter pick-ups requests in Genisys.
• Provide a weekly report to select departments of all credits processed.

Skills

Customer Service

Communication skills

Computer Skills

Mathematical skills

Organizational skills

Tools

Excel

Word

Google Suite

PowerPoint

Job description

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us and we have an amazing story to share. Here’s a quick glance of who we are and the impact you could have on the food service industry. There’s a seat at our table for you…

Position Overview

Reporting to the Inventory Control Supervisor the Credit and Return Coordinator will support the GFS Inventory Control team in functions specific to credits and returns. Working with Operations Transportation Supply Chain and Sales departments the Credit Returns Clerk is responsible for completing and processing the credit functions in a manner that ensures any applicable adjustments on accounts and inventories are completed and overall credit and reporting functions are managed including understanding processes and investigating any and all discrepancies as a result of the credit process.

Duties & Responsibilities

• Credits/Inventory Control: Review all credits written on the Delivery Summary Report and compare to the TransPro Exception Report and Appian to ensure all credits are being recorded.
• Ensure the credit reason codes are accurate on all incoming credits.
• Review and send Google Credit Note Requests to the appropriate person for approval. Process approved credits and enter pick-ups requests in Genisys.
• Keep records of all credits that need to be debited to the vendor as well as the pictures / proof associated with those claims.
• After period end fill out the Poor Quality debit spreadsheet for GR to ensure specified credit reason codes are to be debited to the vendor or not as well as the correct vendor and cost is associated with that debit.
• Inquire and provide back-up to vendors as needed on any debits I approve on the GR Poor Quality spreadsheet;
• Initiate communications to Sales on any denied credits that have been returned at time of delivery and if needed arrange to have the refused product shipped back out with Warehouse Credit Returns Clerk and other members of the warehouse team.
• Stay in touch on a daily basis with Warehouse Credit Returns Clerk to ensure alignment on credit reason for a return product disposition and/or any pending Holds (HFIs) in the Return Cages (Shared Google sheet).
• Provide credits to customers on internal fees etc by filling in the TAE spreadsheet as needed.
• Communicate credits for cross dock customers with appropriate DC for processing on their end when applicable.
• Debit 3rd Party Carriers for any shortages or damages caused by their delivery service or mishandling of product at their DC.
• Assist with various Inventory Control functions.
• Special order Inventory: Monitor and manage the special order inventory and ensure the product attaches to its relevant customer order and clear old inventory.
• Customer Dairy Crates: Update the Milk Crate Tracking Sheet for the Prairies Divisions (Calgary, Edmonton, Winnipeg); record paperwork with signatures and crates not already on TransPro handheld / Appian; pull 3rd party PODs for shorted products or returns; compile monthly balances of milk crates; process charges/credits for each customer at end of the Billing Period (Winnipeg Division).
• Assist other Divisions with their Milk Crate Tracking Sheet; provide customer statements on request and respond to billing questions.
• Notify Transportation of discrepancies or missing paperwork / customer signatures; update the Milk Crate Tracking Sheet each fiscal year for the Prairies Divisions; keep the exempt customer list current.
• Reporting: Provide a weekly report to select departments of all credits processed from the prior week; approve or deny credits through the Starbucks credit portal; provide the Period Credit Update monthly for the Prairies Divisions; use prior years’ credit numbers to project next fiscal year goals and communicate to the National team and the DC.
• Other: Participate on the National Credit Council by attending monthly conference calls and participate / chair the Winnipeg Credit Council.

Required Skills & Qualifications

• Committed to and lives the GFS Cornerstone Values; dedicated to exceptional service and addressing customer needs for internal and external customers.
• Excellent organizational and communication skills (verbal and written).
• Excellent computer knowledge including Excel (advanced to intermediate), Word, Google and PowerPoint.
• Must be able to multitask and meet strong deadlines.
• Proficient in Microsoft applications.

We thank all applicants for their interest; however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer that strives to provide an inclusive work environment and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment without regard to race, religion, beliefs, colour, gender, gender identity, gender expression, physical or mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with a disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability please submit your request to and use the words Accommodation Request in your subject line.

Key Skills

Customer Service, Communication skills, Basic Math, Cashiering, Computer Skills, Math, Retail Sales, 10 Key Calculator, Copywriting, Cash Handling, Planograms, Stocking

Employment Type: Full-Time

Experience: Not specified

Vacancy: 1