Clerical Trainer, Oncology Clinic - BC Cancer - Vancouver

Provincial Health Services Authority; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Clerical Trainer for its Oncology Clinic. In this pivotal role, you will provide essential training and educational services to clerical staff, ensuring they are equipped with the necessary skills to excel in their roles. Collaborating closely with managers and interdisciplinary teams, you will conduct learning needs analyses and develop high-quality training programs tailored to enhance staff performance. This temporary full-time position offers a unique opportunity to contribute to a diverse and inclusive workforce while promoting best practices in a supportive environment. If you are passionate about education and committed to cultural safety, this role is perfect for you.

Qualifications

• Grade 12 and graduation from a recognized secretarial program required.
• Four years of related experience, including one year in a training role.

Responsibilities

• Provide training and orientation to clerical staff in various clinical settings.
• Conduct learning needs analysis and develop educational materials.

Skills

Effective communication

Organizational skills

Training and mentoring

Knowledge of Indigenous health issues

Ability to keyboard at 50 WPM

Education

Grade 12 education

Graduation from a recognized secretarial/clerical program

Job description

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Clerical Trainer, Oncology Clinic

Location: Vancouver, BC

The Clerical Trainer provides training and educational services to clerical staff and/or students in various clinical settings within the BC Cancer regional centre. This role collaborates with the Manager, Supervisor, and interdisciplinary teams to perform learning needs analysis, support ongoing skills development, and develop high-quality training programs.

Responsibilities

1. Provide orientation and training activities to clerical staff, including formal presentations, demonstrations, and one-on-one training on client support services, system changes, and workflows.
2. Conduct learning needs analysis in collaboration with team members, determine training requirements, develop educational materials, and support ongoing skills development.
3. Evaluate employee performance, identify training needs, and support staff development and long-term staffing planning.
4. Schedule training sessions, maintain training records, and ensure training is delivered effectively within established timeframes.
5. Provide ongoing support and mentoring to staff and students, promoting professionalism and best practices.

Qualifications

• Grade 12, medical terminology, graduation from a recognized secretarial/clerical program, and four years of recent, related experience, including one year in a training role, or an equivalent combination of education, training, and experience.
• Knowledge of Indigenous health issues, systemic racism, and legislative obligations related to Indigenous Peoples, including TRC Calls to Action, In Plain Sight, BC's Declaration on the Rights of Indigenous Peoples Act, UNDRIP, and related documents.
• Understanding of Indigenous-specific racism, systemic barriers, and commitment to cultural safety, humility, and anti-racism practices.
• Ability to keyboard at 50 WPM, communicate effectively, organize work, operate related equipment, and perform physical duties as required.
• Deep understanding of personal learning journey regarding Indigenous-specific racism and systemic oppression, with the ability to articulate and inspire others.

Additional Information

• Type: Temporary, Full-Time (Until November 7, 2025)
• Wage: $32.35 per hour
• Hours: Monday - Friday, 0800-1600
• Location: 600 West 10th Avenue, Vancouver
• Applications accepted until the position is filled.

About BC Cancer and PHSA

BC Cancer provides comprehensive cancer control services across BC and is part of the Provincial Health Services Authority (PHSA). PHSA is committed to anti-racism, equity, and creating a diverse, inclusive workforce. We encourage applications from all qualified individuals, especially Indigenous peoples, and provide support through dedicated recruitment initiatives.