Clerical Support Associate Prenatal Obstetrical Clinic

Cencora | Pharma solutions; Toronto; On-site; CAD 100,000 - 125,000; Part time

Job summary

Humber River Health is seeking a Clerical Support Associate for the Prenatal Obstetrical Clinic. In this part-time role, you will manage appointment bookings, provide clerical support, and ensure smooth patient interactions. This position offers a competitive hourly wage and a chance to contribute to innovative healthcare in North West Toronto.

Qualifications

• High school diploma or equivalent required.
• 1 year of clerical experience in outpatient healthcare preferred.
• Knowledge of medical terminology is necessary.

Responsibilities

• Receive referrals and schedule appointments.
• Provide clerical support for patient records and billing.
• Deliver excellent customer service to patients.

Skills

Medical terminology

Interpersonal skills

Communication skills

Keyboarding skills

Education

High school diploma or equivalent

Community College medical secretarial diploma

Tools

MEDITECH

Novari

Job description

Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America’s first fully digital hospital, we remain committed to transforming healthcare through innovation and community engagement. Serving a community of 850,000 residents in North West Toronto, we prioritize equity, inclusivity, and active participation in the North West Toronto Ontario Health Team. At Humber River Health, we leverage technology and clinical expertise to enhance patient care, support staff and physicians, reduce inefficiencies, and minimize errors. We are affiliated with the University of Toronto and Queen’s University, and aim to become a community academic hospital. Our strategic focus includes clinical excellence, technological optimization, and community connection.

We are actively progressing towards high reliability care and invite you to join our dynamic team as a Clerical Support Associate in the Prenatal Obstetrical Clinic Team.

Position Details

• Employment Status: Part-time
• Hours of Work: Rotating shifts, 8 or 12 hours, days/evenings/weekends
• Location: Humber River Health, Willson Site
• Labour Group: Teamsters Clerical
• Reporting Relationship: Manager, Mother and Baby Unit and Prenatal Clinic
• Hourly Rate: $29.966 - $31.016

Responsibilities

1. Receive referrals for booking appointments from Primary Care Providers.
2. Collaborate with the interdisciplinary team to confirm, prioritize, and schedule appointments for elective procedures.
3. Provide clerical support including patient registration, transfers, discharges, maintaining patient records, order entry, statistics, and assisting with patient billing.
4. Deliver customer service by rescheduling appointments, follow-up calls, answering inquiries, greeting patients and visitors courteously.
5. Coordinate with bed allocation and other departments for patient placement.
6. Communicate with other departments and service areas as needed.

Qualifications

• High school diploma or equivalent.
• Community College medical secretarial diploma is an asset.
• At least 1 year of recent full-time clerical experience, preferably in outpatient healthcare.
• Medical terminology knowledge; course completion preferred.
• Strong keyboarding skills, minimum 40 WPM.
• Experience with MEDITECH, Novari, and obstetrical scheduling systems is preferred.
• Excellent interpersonal, oral, and written communication skills.
• Ability to work independently and in a team environment.
• Knowledge of a second language is an asset.
• Reliable attendance record.
• Ability to support patient flow through effective practitioner relationships.

Why Choose Humber River Health?

Our staff, physicians, and volunteers are transforming healthcare. Recognized as one of Greater Toronto’s Top Employers, we foster a culture of leadership, engagement, and academic collaboration through our involvement with TAHSN. We value diversity and encourage applications from all equity-deserving groups. Accommodations are available during recruitment and employment; please contact our recruitment team for assistance.