Clerical Support Associate, Fracture Clinic

Humber River Health; Ontario; On-site; CAD 80,000 - 100,000; Full time

Job summary

A progressive healthcare organization in Ontario is seeking a Clerical Support Associate for their Fracture Clinic. This role involves providing excellent customer service, processing patient records, and managing appointment schedules. Candidates must have a high school diploma, clerical experience in healthcare, and strong communication skills. This full-time position offers competitive hourly rates and a supportive work environment focused on equity and inclusivity.

Benefits

Recognition as a top employer

Supportive work culture

Commitment to diversity and inclusion

Qualifications

• Minimum of one year of full-time recent clerical experience in a healthcare setting.
• Knowledge of medical terminology is required.
• Computer skills with a typing speed of 40 wpm.

Responsibilities

• Provides excellent reception and customer service.
• Processes patients and maintains patient records.
• Logs and maintains statistics.

Skills

Customer service skills

Communication skills

Organizational skills

Education

High school diploma or equivalent

Completed secretarial and medical terminology courses

Tools

Meditech computer

Job description

Position Profile

Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!

We currently have an exciting opportunity for aClerical Support Associateto join ourFractureClinic!

Employment Status: Permanent Full TimeHours of Work: Must be available for variable hours for days & evening shifts (07:00 – 15:00, 07:30 – 15:30 and/or 08:00 – 16:00) from Monday to Friday, and Sunday (subject to change as per Article 3 – Management RightsLocation: Humber River Health, Wilson SiteLabour Group: LiUNAReporting Relationship: Manager, Fracture Clinic, Plastics and Surgical Outpatient ClinicsHourly Rate: $29.111-$30.131

Position Responsibilities:

• Provides excellent reception/customer service, patient processing and maintenance of patient records. This includes registration of patients to the out-patient services as well as booking/editing of patient appointments.
• Maintains/supports all clerical and communication functions in the out-patient services.
• Logging, maintaining and collection of statistics.
• Other related duties as required

Qualifications:

• Must be a high school graduate or equivalent.
• Completed secretarial and medical terminology courses preferred.
• Knowledge of medical terminology is required.
• Minimum of one-year full time recent clerical experience required, preferably in an out-patient health care setting.
• Computer skills required, keyboarding 40 wpm required.
• Meditech computer experience is preferred.
• Community-wide scheduling experience is preferred.
• Must have excellent communication skills, both verbal and written.
• Excellent customer service skills required.
• Excellent organizational skills required, including an ability to prioritize a varied and busy workload and work with tight deadlines, frequent interruptions, and emergency situations.
• Ability to work independently with minimum supervision, as well as in a team environment.
• Excellent attendance and discipline free record required

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority. We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.

Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.