Clerical Associate - Out Patient Department Clinic

William-Osler-Health-System-8; Toronto; On-site; CAD 37,000 - 40,000; Part time

Job summary

William Osler Health System invites applications for a part-time Clerical Associate in the Out Patient Department Clinic. Join an interdisciplinary team to handle clerical duties, telephony, appointment bookings, and order entry in Meditech, ensuring privacy and accuracy.

The role requires Medical Terminology, MSM booking experience, and strong MS Office/Excel skills. Weekend/holiday shifts may apply; competitive hourly pay and a collaborative work environment are offered.

Qualifications

• Medical terminology certificate required
• Minimum two years' experience in MSM bookings with ambulatory grids
• Computer literacy in Microsoft Office and Excel required
• Successful completion of Meditech, admissions and order entry programs essential
• Successful completion of automated scheduling essential
• Previous office experience in booking and registration required
• Demonstrates strong interpersonal and communication skills
• Data analysis experience preferred
• Able to prioritize and function in a busy environment
• Osler values: Respect, Excellence, Service, Compassion, Innovation and Collaboration

Responsibilities

• Utilizes excellent customer service when answering and directing telephone calls and booking appointments
• Accurately processes physicians' orders using Meditech order entry
• Adheres to Osler privacy agreement
• Attends clerical/departmental staff meetings as requested
• Data collection for all programs
• Functions within health and safety guidelines to provide a safe environment

Skills

Interpersonal communication

Clerical accuracy

Priority setting

Customer service

Education

Medical Administration certificate or diploma

Tools

Microsoft Office

Excel

Meditech

Microsoft Project

Job description

Clerical Associate - Out Patient Department Clinic

• Part-time
• Program: AMBULATORY CARE AREAS
• Departments: E. OPD Clinics - 0571.350170093
• Job Category: Ambulatory Care
• Contract Type: Permanent
• Union Group: TEAMSTERS
• Schedule: Days
• Employment Type: Part Time

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands‑on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands‑on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient‑inspired health care without boundaries.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

The Clerical Associate works with an interdisciplinary health care team to complete all clerical duties.

Accountabilities:

• Utilizes excellent customer service skills when answering/directing telephone calls, booking appointments, etc.
• Accurately processes all physicians orders using order entry through Meditech
• Adheres to Osler privacy agreement
• Attendance for clerical/departmental staff meetings as requested
• Data collection for all programs
• Functions within the health and safety guidelines to provide safe and supportive environment for all patients/families
• Clerical responsibilities and other duties as assigned
• Medical Administration certificate or diploma preferred
• Medical terminology certificate required
• Minimum two yearsexperience in MSM bookings with a good understanding of the ambulatory booking grids required
• Computer literacy in Microsoft Office andExcel is required (Microsoft Project is an asset)
• Successful completion of Meditech, admissions and order entry programs essential
• Successful completion of automated scheduling essential
• Flexible work hours may be required for the duration of the position
• Ability to work in fast‑paced environment with competing priorities
• Evidence of ongoing education in office administration or other registration and booking processes
• Demonstrated commitment to continuing education
• Previous office experience required (booking and registration required)
• Demonstrates strong interpersonal and communication skills
• Data analysis experience preferred
• Able to prioritize and function effectively in a busy environment
• Demonstrated ability and experience through positive performance appraisals, work historyand attendance records
• Must demonstrate Osler's Values and Respect, Excellence, Service, Compassion, Innovation and Collaboration

Hours: Currently Days including weekends and statutory holidays (subject to change in accordance with operational requirements)

Salary:
Minimum:$26.90 per hour
Maximum:$29.13 per hour

Open for external applications

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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at [e-mail] .

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.