Clerical Associate, Medicine PT 2025-6065

Cambridge Memorial Hospital; Cambridge; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established healthcare provider is seeking a Clerical Associate to join their Registration/Admission team. This role is pivotal in delivering exceptional patient-centered care, focusing on accurate registration, updating patient information, and ensuring smooth operations within the hospital. The ideal candidate will possess strong interpersonal and communication skills, alongside a commitment to confidentiality and a high standard of customer service. Join a dedicated team that values innovation and compassion, contributing to a healthier community while enjoying diverse benefits and growth opportunities.

Benefits

Healthcare of Ontario Pension Plan (HOOPP)

Group Benefits (Health & Dental)

Employee & Family Assistance Program

Career Development & Education Grant

Wellness & Wellbeing Program

Diversity, Equity & Inclusion Initiatives

Qualifications

• Minimum two years of current Patient Registration/Admissions experience required.
• Excellent interpersonal and communication skills are essential.
• Proficiency in Microsoft Office and Meditech is required.

Responsibilities

• Responsible for patient registration, updating demographic information, and order entry.
• Maintain confidentiality of patient information in accordance with PHIPA.
• Ensure a safe environment for patients, staff, and visitors.

Skills

Interpersonal Skills

Communication Skills

Microsoft Office

Organizational Skills

Attention to Detail

Decision-Making

Customer Service

Education

Medical Office Administration Program certificate

Medical Terminology Certificate

Tools

Meditech

Job description

Overview

Join a hospital where everyone makes a difference! Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women’s and Children’s Health, Intensive Care, Mental Health, and Inpatient Rehabilitation.

Our vision is to creating healthier communities together.

Our dedicated and skilled staff are passionate about providing outstanding patient-centred care, and an exceptional patient experience to residents of the Waterloo Region and beyond.

Why Should You Apply to CMH?

• Healthcare of Ontario Pension Plan (HOOPP)
• Group Benefits, including Health & Dental, for full time employees
• Employee & Family Assistance Program
• Career Development & Education Grant
• Wellness & Wellbeing Program
• Diversity, Equity & Inclusion Initiatives

Come be part of our vision as CMH leads in innovation and compassion! To learn more about CMH, please visit our website at www.cmh.org.

Job Description

Salary: $26.114 - 28.313

Schedule: Days, Evenings & Weekends

Shift: 8 hrs / 12 hrs

Expected Number of Hours: Approximately 37.5 hr bi-weekly (This is not a guarantee of hours.)

Position Summary:

As a key member of our Registration/Admission Clerical team, the Clerical Associate’s responsibilities include, but are not limited to: registration/admission, accurately updating demographic information, order entry, bookings, creating patient charts, filing, bed board management, patient transfer, arranging patient transport, verifying and updating medical insurance, collecting payment for uninsured services and supplies, and meeting with patients or their families for preferred accommodation. The successful incumbent will have a proven track record for delivering excellent customer service and must be accountable within clinical and non-clinical teams. The Clerical Associate must maintain strict confidentiality of all patient information in accordance with the Personal Health Information Protection Act (PHIPA).

This is a position with a variety of scheduled shifts which include days, evenings, weekends, and statutory holidays. As a part-time employee, you are required to be available for all shifts that you are scheduled for. The Hospital schedules based on our operational needs, and this commitment is essential to the success of this position. The physical demands of the role may include but are not limited to sitting, standing, walking, pushing, pulling, lifting, and bending. This position contributes to ensuring there is a safe environment for patients, staff, and visitors and enhances an exceptional patient experience. Other duties as per job fact sheet.

Posted hours do not constitute a guarantee that shifts will not be subject to change.

Skills and Qualifications:

• Medical Office Administration Program certificate, required
• Medical Terminology Certificate required
• Minimum two years of current Patient Registration/Admissions/Discharges experience within a hospital setting is required
• One (1) year current experience in a medicine program required
• Excellent interpersonal and communication skills (both written and verbal) are essential
• Excellent Microsoft Office skills and proficiency in the use of a computer
• Experience with Meditech admissions and order entry is required
• Demonstrated organizational and record-keeping skills with a focus on accuracy
• Attention to detail and proven ability to work independently as well as part of a team
• Decision-making ability, good judgment, and the ability to coordinate, prioritize and develop effective workflow methods
• Ability to prioritize in a fast-paced environment with competing priorities, while demonstrating excellent customer service skills
• Demonstrated ability to attend work on a regular basis is required

As part of our commitment to the health and safety of our patients, staff, and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Cambridge Memorial Hospital requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

The successful external applicant is required to provide the applicable criminal record check, as requested by Human Resources, in accordance with federal and provincial legislation. Valid criminal record checks are in original format and dated within two months from the date of conditional offer from CMH.

CMH Inclusion Statement

At Cambridge Memorial Hospital (CMH), community matters to us. We acknowledge and are grateful for the opportunity to meet, work, and offer healthcare on what is the traditional territories for the Anishinaabe, the Haudenosaunee, and the Chinnonton.

We are committed to providing and fostering a respectful, caring, and inclusive workplace; one that generates belonging. We want a work culture where people are free to express their authentic selves and are able to bring their best daily. That includes a workplace that is free from violence, harassment, and discrimination of any kind.

We welcome all applicants and encourage members of equity-deserving groups including Indigenous and LGBTQ2SIA+ communities regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, neurodiversity, or physical ability. We promise to ask if needed, and to provide reasonable accommodation to you during the recruitment and selection process to ensure an equitable experience.

To support all of us in this journey, Cambridge Memorial Hospital is an employee partner with the Canadian Centre for Diversity & Inclusion (CCDI) and provides access to all CMH members to CCDI resources and education. We encourage you to reflect upon our inclusive commitment to you as we welcome and encourage you to explore a promising future career at CMH.

Mari Iromoto Executive Champion Diversity, Equity and Inclusion

Susan Toth, Director of Human Resources

We thank all those who apply, however only those selected for an interview will be contacted.

Cambridge Memorial Hospital (CMH) proudly integrates AI-based technologies into its applicant screening process to enhance recruitment. These tools are designed to reduce bias and uphold fair hiring practices based on skills, education, and experience. CMH’s AI serves to assist, not replace, human decision-making, with results audited to ensure quality and equity. This initiative reinforces the hospital’s commitment to Equity, Diversity, and Inclusion, ensuring the best talent is selected while adhering to its core values.