Clerical Associate, Medicine FT 2025-6175

Cambridge Memorial Hospital; Cambridge; On-site; CAD 60,000 - 80,000; Full time

Job summary

A community hospital in the Waterloo Region is seeking a Registration/Admission Clerk. The role requires managing patient admissions, updating information, and ensuring a compassionate patient experience. Candidates must hold relevant certifications and have prior experience in a hospital setting. Strong communication skills and proficiency with Microsoft Office are essential. The position includes varied shifts and a commitment to patient confidentiality.

Benefits

Healthcare of Ontario Pension Plan (HOOPP)

Group Benefits including Health & Dental

Employee & Family Assistance Program

Diversity, Equity & Inclusion Initiatives

Qualifications

• Minimum two years of current hospital Patient Registration experience.
• One year of current experience in a medicine program.
• Reliable attendance is required.

Responsibilities

• Registration and admission of patients.
• Updating demographic information and managing patient transfers.
• Collecting payments for uninsured services.

Skills

Excellent interpersonal and communication skills

Proficiency in Microsoft Office

Strong organizational and record-keeping skills

Ability to work independently and as part of a team

Good judgment and decision-making

Education

Medical Office Administration Program certificate

Medical Terminology Certificate

Tools

Meditech admissions and order entry

Job description

Join a hospital where everyone makes a difference! Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including:

• Emergency
• Surgery
• Medicine
• Women's and Children's Health
• Intensive Care
• Mental Health and Inpatient Rehabilitation

Our vision is to create healthier communities together. Our dedicated and skilled staff are passionate about providing outstanding patient-centered care and an exceptional patient experience to residents of the Waterloo Region and beyond.

Why Should You Apply to CMH

• Healthcare of Ontario Pension Plan (HOOPP)
• Group Benefits including Health & Dental for full-time employees
• Employee & Family Assistance Program
• Diversity, Equity & Inclusion Initiatives

Come be part of our vision as CMH leads in innovation and compassion! To learn more about CMH, please visit our website.

Job Description

Salary Range: $26.114 - $28.313

Schedule & Shift

12-hour shifts

Expected Hours: Approximately 37.5 hours weekly (not a guarantee)

Position Summary:

As a key member of our Registration/Admission Clerical team, responsibilities include but are not limited to: registration and admission, updating demographic information, order entry, bookings, creating patient charts, filing, bed board management, patient transfer, arranging patient transport, verifying and updating medical insurance, collecting payments for uninsured services, and meeting with patients or families for accommodation preferences. The successful candidate will have a proven track record of delivering excellent customer service and must maintain strict confidentiality of all patient information in accordance with PHIPA.

This position involves various scheduled shifts including days, evenings, weekends, and statutory holidays. Full-time employees are expected to be available for all scheduled shifts. Physical demands may include sitting, standing, walking, pushing, pulling, lifting, and bending. The role contributes to maintaining a safe environment and enhancing patient experience. Other duties as per job fact sheet. Posted hours are subject to change.

Skills and Qualifications:

• Medical Office Administration Program certificate required
• Medical Terminology Certificate required
• Minimum two years of current hospital Patient Registration/Admissions/Discharges experience
• One year of current experience in a medicine program
• Excellent interpersonal and communication skills (written and verbal)
• Proficiency in Microsoft Office and computer use
• Experience with Meditech admissions and order entry
• Strong organizational and record-keeping skills with attention to accuracy
• Ability to work independently and as part of a team
• Good judgment, decision-making, and workflow coordination skills
• Ability to prioritize in a fast-paced environment with competing priorities
• Reliable attendance is required

All staff must have received all doses of a COVID-19 vaccine approved by Health Canada, subject to accommodations required by law. A criminal record check is also required, in original format, dated within two months of the conditional offer.

Inclusion Statement:

At CMH, community matters. We acknowledge the traditional territories of the Anishinaabe, Haudenosaunee, and Chinnonton peoples. We are committed to fostering a respectful, inclusive workplace free from violence, harassment, and discrimination. We encourage applicants from all backgrounds, including Indigenous, LGBTQ2SIA, and other equity-deserving groups, and provide accommodations during the recruitment process.

Mari Iromoto, Executive Champion, Diversity, Equity & Inclusion

Susan Toth, Director of Human Resources

We thank all applicants; only those selected for an interview will be contacted.

Cambridge Memorial Hospital uses AI-based technologies to support fair and unbiased applicant screening, ensuring the best talent is selected in line with our values.