Clerical Associate, Ambulatory Care TFT Contract 2025-6178

Cambridge Memorial Hospital; Cambridge; On-site; CAD 60,000 - 80,000; Full time

Job summary

Cambridge Memorial Hospital is seeking a Clerical Associate to join their Ambulatory Care team. The role involves managing patient appointments, updating records, and ensuring efficient communication within various clinics. Ideal candidates will have strong clerical skills and experience in a healthcare setting. The work schedule is Monday to Friday with flexible hours.

Benefits

Healthcare of Ontario Pension Plan (HOOPP)

Group Benefits, including Health & Dental

Employee & Family Assistance Program

Career Development & Education Grant

Wellness & Wellbeing Program

Diversity, Equity & Inclusion Initiatives

Qualifications

• Completion of a Health Office Administration course is required.
• Minimum 2 years of clerical experience.
• Ability to type 60 WPM accurately.

Responsibilities

• Manage incoming calls, book appointments and follow up with reminders.
• Verify and update patient demographics and insurance benefits.
• Process physician orders and coordinate tests.

Skills

Interpersonal skills

Communication skills

Decision-making skills

Organizational skills

Attention to detail

Education

Health Office Administration course

Secondary school diploma

Tools

MS Office Suite

Meditech

Job description

Overview

Join a hospital where everyone makes a difference! Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women’s and Children’s Health, Intensive Care, Mental Health, and Inpatient Rehabilitation.

Our vision is to creating healthier communities together. Our dedicated and skilled staff are passionate about providing outstanding patient-centred care, and an exceptional patient experience to residents of the Waterloo Region and beyond.

Why Should You Apply to CMH?

• Healthcare of Ontario Pension Plan (HOOPP)
• Group Benefits, including Health & Dental, for full time employees
• Employee & Family Assistance Program
• Career Development & Education Grant
• Wellness & Wellbeing Program
• Diversity, Equity & Inclusion Initiatives

Come be part of our vision as CMH leads in innovation and compassion! To learn more about CMH, please visit our website at www.cmh.org.

Job Description

Salary

$26.114 - $28.313

Schedule

Days, Monday - Friday

Shift

8 hrs

Expected Average Number of Hours: 37.5 hrs bi weekly ( not a guarantee of hours )

As an integral member of the Ambulatory Careteam, the Clerical Associate’s responsibilities include, but are not limited to: manage incoming calls, booking patient appointments andfollow up with reminder calls,registration, verifyandupdate accuratepatient demographics, verify and update medical insurance benefits and patient payment sources,process physician orders, coordinate diagnostic and labtests,prepare patient charts, filing,scanning and indexing, faxing,directing and coordinating communication in and out of the department,order supplies and maintain inventory.

This position provides service to several clinics including Liver Health Clinic, Neurology, EEG and GIMRAC . The Clerical Associate must maintain strict confidentiality of all patient information in accordance with the Personal Health Information Protection Act (PHIPA).

Thisposition will work days. The physical demands of the role may include but are not limited to sitting, standing, walking, pushing, pulling, lifting and bending. This position contributes to ensuring there is a safe environment for patients, staff and visitors. Other duties as assigned and as per job fact sheet.

Posted hours do not constitute a guarantee that shifts will not be subject to change.

Skills and Qualifications:

• Completion of a Health Office Administration course required
• Minimum of 2 years of current clerical experience is required
• Successful completion of secondary school required
• Working knowledge of software including Meditech, MS office suite and OCEANS is required
• Current knowledge for patient flow and clinical necessities of an Outpatient Clinicis required
• Must be able to type 60 WPM accurately
• Excellent interpersonal and communication skills
• Ability to work in a fast paced environment
• Proven track record interfacing with a broad range of clients including physician offices and patients
• Strong decision-making skills and solid judgment
• Proven track record coordinating, prioritizing and developing effective workflow methods to increase efficiency
• Demonstrated ability to attend work on a regular basis is required

As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Cambridge Memorial Hospital requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

The successful external applicant is required to provide the applicable criminal record check, as requested by Human Resources, in accordance with federal and provincial legislation. Valid criminal record checks are in original format and dated with two months from date of conditional offer from CMH.

CMH Inclusion Statement

At Cambridge Memorial Hospital (CMH), community matters to us. We acknowledge and are grateful for the opportunity to meet, work and offer healthcare on what is the traditional territories for the Anishinaabe, the Haudenosaunee and the Chinnonton.

We are committed to providing and fostering a respectful, caring, and inclusive workplace; one that generates belonging. We want a work culture where people are free to express their authentic selves and are able to bring their best daily. That includes a workplace that is free from violence, harassment and discrimination of any kind.

We welcome all applicants and encourage members of equity-deserving groups including Indigenous and LGBTQ2SIA+ communities regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, neurodiversity or physical ability. We promise to ask if needed, and to provide reasonable accommodation to you during the recruitment and selection process to ensure an equitable experience.

To support all of us in this journey, Cambridge Memorial Hospital is an employee partner with the Canadian Centre for Diversity & Inclusion (CCDI) and provides access to all CMH members to CCDI resources and education. We encourage you to reflect upon our inclusive commitment to you as we welcome and encourage you to explore a promising future career at CMH.

Mari Iromoto Executive Champion Diversity, Equity and Inclusion

Susan Toth, Director of Human Resources

We thank all those who apply, however only those selected for an interview will be contacted.

Cambridge Memorial Hospital (CMH) proudly integrates AI-based technologies into its applicant screening process to enhance recruitment. These tools are designed to reduce bias and uphold fair hiring practices based on skills, education, and experience. CMH’s AI serves to assist, not replace, human decision-making, with results audited to ensure quality and equity. This initiative reinforces the hospital’s commitment to Equity, Diversity, and Inclusion, ensuring the best talent is selected while adhering to its core values.