Clerical Assistant - Outpatient Services - Regular part-time 2024-10774 (2024-10774)

Sunnybrook; Toronto; On-site; CAD 35,000 - 55,000; Part time

Job summary

An established industry player is seeking a dedicated Clerical Assistant to support their outpatient services. This part-time role involves a variety of administrative tasks, including scheduling, data entry, and customer liaison, ensuring smooth operations in a dynamic healthcare environment. The ideal candidate will bring strong organizational skills, attention to detail, and a commitment to excellent service. Join a team that values quality improvement and collaboration, making a positive impact on patient care while developing your professional skills in a supportive setting.

Qualifications

• 3+ years of administrative experience, preferably in healthcare or insurance.
• Intermediate to advanced skills in Outlook, Word, and Excel.

Responsibilities

• Provide administrative support to outpatient services and coordinate clinics.
• Schedule services and maintain communication with internal and external teams.

Skills

Administrative Experience

Insurance Processes

Customer Service Skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Medical Terminology

Keyboarding Speed

Education

Post-secondary Diploma

Medical Terminology Course

Tools

Electronic Patient Record-ADT

HCAI

Job description

Clerical Assistant - Outpatient Services - Regular part-time 2024-10774 (2024-10774)

Join to apply for the Clerical Assistant - Outpatient Services - Regular part-time 2024-10774 (2024-10774) role at Sunnybrook.

The Clerical Assistant is responsible for providing administrative support to Outpatient Services, including Marketed Services (MVC, WSIB), Wellness Clinics, and Ministry-funded Ambulatory Care Services. This role supports the outpatient care team, third-party payers, and external referring partners.

Summary of Duties

1. Schedule initial and treatment services, communicating with internal and external team members, including WSIB and insurance adjusters.
2. Schedule Independent Evaluation assessments in accordance with legislation standards.
3. Prepare, edit, and format WSIB reports monthly.
4. Coordinate clinics (physiatry, amputee, plastics), assessments, follow-ups, and team/client conferences.
5. Prepare new client charts and enter data into patient management systems (Electronic Patient Record-ADT, databases).
6. Draft, edit, and format correspondence and reports; create and modify forms.
7. Review new client orientation packages and conduct intake sessions.
8. Facilitate follow-up of clinic recommendations (e.g., fax prescriptions).
9. Perform medical transcription and billing for WSIB physician clinics.
10. Maintain ongoing customer service and liaison with WSIB, insurance adjusters, rehabilitation consultants, and clients.
11. Participate in cross-training activities supporting administrative services across Outpatient Services.
12. Contribute to quality improvement by developing administrative and client-care procedures.

Qualifications and Skills

• Post-secondary diploma required; medical terminology course preferred.
• At least three years of administrative experience, preferably in healthcare or insurance.
• Experience with insurance processes (e.g., OCF 18 submissions, IME organization) required.
• Intermediate to advanced skills in Outlook, Word, Excel, and familiarity with systems like HCAI.
• Keyboarding speed of 40 w.p.m. or 106 keystrokes per minute.
• Ability to work independently and under pressure in a demanding environment.
• Strong teamwork, organization, accuracy, and attention to detail.
• Excellent customer service, interpersonal, verbal, and written communication skills.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Part-time
• Job function: Administrative
• Industry: Hospitals and Health Care