Clerical Assistant In Patient Orthopaedics

St. Michael's Hospital; Toronto; On-site; CAD 66,000 - 74,000; Full time

Job summary

St. Michael's Hospital is seeking a Clerical Assistant in the In Patient Orthopaedics unit. The role provides administrative support, excels in customer service, and assists with admission, discharge and transfer processes.

The position requires a graduate of Office Administration, a Medical Terminology Certificate and strong MS Office and clinical software experience. Day-to-day duties include patient record management and coordination with the care team.

Qualifications

• Graduate of an Office Administration program or equivalent.
• Medical Terminology Certificate required.
• Strong computer skills in Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
• Clear English communication and interpersonal skills.
• Ability to work under pressure and multi-task.

Responsibilities

• Provide clerical support to daily unit operations.
• Deliver excellent customer service by phone, in person and electronically.
• Coordinate patient admissions, discharges and transfers and maintain charts.
• Schedule follow-up outpatient appointments and support care flow.

Skills

Customer service

Communication

Multi-tasking

Time management

Organizational skills

Problem solving

Education

Office Administration credential

Medical Terminology Certificate

Tools

Microsoft Office

MS4 ADT

Soarian Clinicals

Job description

Clerical Assistant In Patient Orthopaedics(Job Id 17466)

Job title: Clerical Assistant In Patient Orthopaedics

Job ID: 17466

Site: CA:ON:Toronto:St. Michael's Hospital

Category: Administrative/Clerical Support

Work type: Full-Time Permanent

Date posted: October 13, 2026

Salary range: 31.57-35.66

Shift/ hours of work:

Description

The primary role of the Clerical Assistant in the In-Patient Area is to provide administrative and clerical support to the daily operations of the unit. The scope of this position requires proficient skills related to customer service, communication and computer technology. The Clerical Assistant interacts with internal and external health care providers, staff, patients, families, and administration to provide fair, timely and equitable patient access to services.

RESPONSIBILITIES

• Provide a broad range of secretarial and clerical support to the daily operations of a specific department
• Provide excellent customer service ¿ first contact by phone, in person and electronically for patients, staff and visitors; answers and forwards messages, facilitates pages to physicians/consult service providers, manages flow of patients/clients/visitors in a customer focused manner
• Coordinate timing and record keeping relating to patient admission, discharges, transfers and tests, maintaining patient charts (e.g., standardized packages, thinning, team labels, names, file old charts upon discharge)
• Arrange and coordinate appointments and meetings as necessary e.g., arranges for follow-up outpatient appointments at discharge
• Collaborate with patient care team (physicians, nurses, clinical assistants, health disciplines, USWs) to support patient care flow, family visiting or other unit/department coordination processes
• Manages requests in a timely manner, based on priority
• Organize transfers, services and equipment for the unit e.g., ambulance transfers, porter, requests for maintenance of unit supplies and equipment and keep log of equipment sent out e.g., to Engineering, coordinate with consult services and portable diagnostics
• Review, order and/or pick up supplies and equipment and maintain inventory, with oversight from CLM or designate
• Update hospital bed management systemand unit patient boards
• Updates infection control patient status and related signage

QUALIFICATIONS

• Graduate of a recognized Office Administration program or equivalent
• Requires a Medical Terminology Certificate
• Excellent computer experience required in the following software applications: Microsoft Office (Word, Excel, PowerPoint, Outlook), MS4 ADT, Soarian Clinicals
• Current clinical experience preferred
• Communicate clearly and fluently in English.
• Excellent interpersonal and communication skills
• Good judgment and discretion
• Work well under pressure
• Highly organized and efficient time manager
• Must be able to prioritize and multitask
• Presents a calm and pleasant demeanor at times, uses good judgement and discretion, and works well under pressure
• Flexibility in rotating job assignments
• Able to prioritize and multitask
• Excellent attendance record

Shifts are subject to change based on departmental needs.

In this position, if this department offers day, evening, night, weekend and/or statutory holiday shifts, you may be required to work these shifts on a rotational basis as per the specific needs of the department.

Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.