Classroom Techology Support Lead

University of New Brunswick; Fredericton; On-site; CAD 49,000 - 62,000; Full time

Job summary

The University of New Brunswick is seeking a Classroom Technology Support Lead Installer to enhance teaching and learning spaces. This full-time position involves technical installation and support for classroom technologies, requiring a diploma in IT and relevant experience. The role offers a competitive salary and a commitment to equity and inclusion.

Benefits

Full pension

Three weeks of vacation annually

Employee and Family Assistance Program (EFAP)

Dental, life, and health insurance

Qualifications

• 3 years of experience in control system programming, audio-visual design, or networking.
• Infocomm CTS Certification is considered a strong asset.
• Familiarity with operating systems on Windows and Apple platforms.

Responsibilities

• Act as the primary technical installer for UNBF smart classrooms and teaching spaces.
• Troubleshoot and problem-solve various classroom technologies.
• Maintain an inventory of electronic and mechanical parts.

Skills

Analytical skills

Problem-solving skills

Communication skills

Mechanical aptitude

Teamwork

Education

Post Secondary Diploma in Information Technology

Tools

Basecamp

Excel

Job description

Closing Date: June 2nd, 2025 at 4:00 PM

TRANSFORMATIVE TEACHING & LEARNING
Transformative Teaching & Learning promotes a strong culture of teaching & learning excellence, helps educators and faculties develop and deliver excellent course and curricula, supports educator's use of instructional technology and media, and to facilitates the development and use of exceptional teaching & learning spaces, both physical and virtual.

WHAT WE OFFER

Full-time | Continuing | Fredericton | On-Campus

Standard Work Hours: Mon - Fri | 7:45 am - 4:00 pm | 36.25 hours per week (Summer Hours)

Additional Working Conditions:

• Occasional evening and weekend work is required.
• A valid driver's license and the ability to operate a delivery van.

Salary Range: $49,402 - $61,751 per annum

YOUR FOCUS

Reporting to the Director, Classroom Technology Services, the Classroom Technology Support Lead Installer is responsible for the delivery and stewardship of academic, administrative educational learning technologies. This position supports of all UNB teaching & learning spaces and technical support services.

• Act as the primary technical installer for UNBF smart classroom, auditoriums and teaching spaces.
• Maintain an inventory of electronic and mechanical parts, components, hardware, and other stock.
• Assist with the research, design, purchasing, programming, documentation, maintenance, and support for classroom audio-visual and videoconferencing equipment.
• Document and track issues, troubleshoot processes, and identify solutions.
• Keep up to date with a tracking project system (Basecamp) classroom upgrades and new installations.
• Troubleshoot and problem-solve various classroom videoconferencing and audio-visual technologies through phone, email and in-person support.
• Act as escalation point of contact for classroom issues and equipment repairs by tracking needed outcomes.
• Maintain and refresh software images on classroom computers.
• May occasionally consult with departments who are looking to upgrade or install technology in non-classroom spaces.
• Consult on specific classroom accessibility needs with various stakeholders as needed.
• Consult and train faculty and students in emergency situations in any teaching space.
• Support software/firmware program issues in the teaching spaces on campus.
• Perform basic software/firmware installation work in teaching spaces.
• Consult with True Blue Crestron support for escalated issues.
• Other duties as assigned.

WHAT YOU BRING

• Post Secondary Diploma in Information Technology or a related field.
• 3 years of experience in control system programming, audio-visual design, networking, or a related field.

Additional Strengths

• Infocomm CTS Certification is considered a strong asset.
• Basic Cestron Programming is considered an asset.
• Familiarity with operating systems and major software packages on Windows and Apple platforms.
• Familiarity with operating software such as Webcheckout, Basecamp, Footprints and Excel for tracking projects and inventory purposes.
• Mechanical aptitude and a hands-on skillset.
• An understanding of the fundamentals of electronics.
• Excellent analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Excellent written, oral, and presentation skills.
• Knowledge of enterprise TCP/IP topology and communications.
• Knowledge of educational pedagogy and methods related to classroom technology.
• Ability to prioritize and work independently with little or no supervision.

Additional Information

WHY CHOOSE UNB?
UNB offers a large variety of benefits for employees, including a full pension, a minimum of three weeks of vacation annually, the Employee and Family Assistance Program (EFAP), and dental, life, and health insurance.

PROFESSIONAL & TECHNICAL STAFF UNION (PTSU)
This position is part of the PSAC, Local 60551 employee group and falls under the PTSU Collective Agreement.

COMMITMENT TO EQUITY, DIVERSITY & INCLUSION
The University of New Brunswick and PSAC/PTSU Local 60551 are committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.

We thank all who apply; however, only those selected for an interview will be contacted.