Class Action Administration Support Officer

KPMG Canada; Montreal; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in class action management seeks a Class Action Administration Support Officer. In this full-time role, you will handle various administrative tasks involved in claims processing, working closely with a multidisciplinary team to provide high-quality service. Ideal candidates will possess strong organizational skills, attention to detail, and excellent communication abilities.

Qualifications

• Strong organizational skills and attention to detail are essential.
• Experience in insurance claims review is an asset.
• Ability to obtain security clearance and meet residency requirements.

Responsibilities

• Processing claims received via mail, email, and a dedicated website.
• Organizing documents and verifying documentation for claims assessment.
• Preparing reports and ensuring communication with claimants.

Skills

Organizational skills

Attention to detail

Communication

Problem-solving

Confidentiality

Education

Diploma of postsecondary studies (DEC, DEP) or equivalent

Undergraduate degree

Tools

Word

Excel

PowerPoint

Claims software

Job description

Class Action Administration Support Officer

Join to apply for the Class Action Administration Support Officer role at KPMG Canada

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause turning insight into opportunity for clients and communities around the world.

As part of its class action management service, KPMG carries out engagements acting as settlement administrator for class actions of all scales. This role involves managing incoming claims, assessing claims, and related administrative tasks.

You will work with a multidisciplinary team providing front-line exposure to the operational intricacies of a complex project.

What You Will Do

We are looking for candidates with a diploma of postsecondary studies (DEC, DEP or equivalent) or an undergraduate degree from various fields to join the team.

The work involves:

• Processing claims received by mail, email, and via a dedicated website.
• Opening mail, scanning documents, manually entering data into a portal.
• Monitoring and sorting emails, responding to inquiries as needed.
• Organizing documents, verifying documentation, and claims assessment using a platform.
• Escalating complex claims for further assessment.
• Testing updates or new features of portals or tools.
• Preparing reports, correspondence, and ensuring communication with claimants.
• Delivering high-quality, timely work that meets standards.

What You Bring To The Role

• Strong organizational skills, attention to detail, good judgment.
• Comfort with technological tools (Word, Excel, PowerPoint, claims software).
• Ability to work independently and in a team.
• Excellent communication skills, including with vulnerable individuals.
• Discretion and confidentiality.
• Problem-solving and initiative.
• Ability to maintain a steady work pace.
• Experience in insurance claims review is an asset.
• Ability to obtain security clearance and meet residency requirements.

Our Values

Integrity, Excellence, Courage, Together, For Better. We are committed to diversity, inclusion, and accommodations throughout the recruitment process.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other

This job is active and accepting applications.