Clarity Operations Manager

TechAlliance of Southwestern Ontario, London Economic Development Corporation; Toronto; On-site; CAD 102,000 - 152,000; Full time

Benefits offered by this job

Career development

Health plan

Pension plan

Volunteer day

Employee discounts

Job summary

Canada Life is seeking a Clarity Operations Manager to lead a team delivering enhancements and integrations for Clarity PPM, ensuring data quality and user adoption across TPMO stakeholders. The role emphasizes collaboration with analytics, business partners, and senior leadership.

The ideal candidate will have 8–10+ years in project management/PMO settings, strong communication skills, and deep experience with Clarity PPM.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering or related field.
• 8–10+ years in project management, PMO, product ownership or technology consulting with delivery responsibility.
• Experience in PMO/TPMO environments; strong knowledge of project lifecycle and agile methods.
• Experience defining technical requirements, solution designs, test plans and operational documentation.
• Experience working with diverse data platforms, data models, and structured/unstructured data sources.

Responsibilities

• Lead and develop a team of Clarity Operations specialists.
• Oversee delivery pipeline of enhancements, from metadata changes to new integrations and automated processes.
• Identify opportunities for out-of-the-box solutions.
• Lead discovery discussions on business problems and usability gaps.
• Translate business requirements into clear functional and technical direction for team members.
• Maintain high user engagement and support for TPMO users.
• Collaborate with Data Analytics to maintain data quality for reports/dashboards.
• Act as SME for Clarity (PPM) and improve adoption.
• Support TPMO apps like Microsoft Planner, Microsoft Project, and Smartsheet.

Skills

PMO experience

Clarity PPM

Leadership

Stakeholder management

Agile methodologies

Requirements gathering

Executive communication

Education

Bachelor’s or Master’s in CS/Engineering

Tools

Clarity POV

Microsoft Planner

Microsoft Project

Smartsheet

Job description

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The Clarity Operations Manager provides support for project management and project portfolio management tools used by Canada Life, and primarily, the Clarity Project Portfolio Management system. The manager leads a team of which includes a business analyst, a support analyst, and two Clarity developers. The mandate for the team is to maintain access to the tools, and support continuous improvement of features and controls to enhance their utility for project managers, PMO teams, delivery teams, executives, and portfolio managers. The Clarity Operations Manager ensures the team maintains the confidence of key stakeholders by identifying and addressing useability issues and by working with other members of the Clarity and Data Analysis team to develop and support a data quality framework to improve and maintain data quality. The Clarity Operations Manager will be expected to take a leadership role in supporting strategic priorities of the Technology PMO and the Technology Strategy & Transformation Office. The ideal candidate for this role will maintain and establish current state team processes, act as a project delivery expert, build strong relationships with business partners across a variety of teams, and be effective at communicating change.

We’re looking for an individual that is an effective team leader, providing clear vision to their team for the value derived from effective project management tools, constantly looking to improve the portfolio and not afraid to explore creative problem-solving techniques. Working with TPMO leaders, the role will be responsible for managing an evolving set of capabilities to improve delivery and resource management practices, business partner and customer experience, business efficiencies, and business differentiation.

What you’ll do

• Lead and develop a team of Clarity Operations specialists
• Maintain and oversee a delivery pipeline of new enhancements, ranging from simple changes to metadata to new integrations and automated business processes, ensuring requirements are well understood, changes are developed efficiently, testing is completed and change management processes are followed to minimize implementation risks
• Understand business and technology challenges and find opportunities for ‘out of the box’ solutions
• Lead discovery discussions to understand business problems, feature opportunities, and useability gaps, articulating the art of the possible.
• Translate business requirements, workflows, and operating models into clear functional and technical direction for team members
• Maintain a high level of user engagement and support for project managers and other TPMO application users
• Work closely with the Data Analytics team to develop data providers, fields, controls and processes necessary to maintain a high standard of data quality in support of key reports and dashboards
• Support and champion the implementation of a data quality framework for project and resource data managed in Clarity
• Act as SME for Clarity (PPM), improving adoption and data quality
• Provide support for secondary TPMO applications including Microsoft Planner, Microsoft Project, and Smartsheet
• Support the wider TPMO team: lean in where needed on strategic projects and priority work.
• Monitor the project portfolio, to identify/anticipate opportunities or challenges for Canada Life. Work with the Project Delivery Life Cycle team to develop delivery process changes, and with Clarity and Data Analysis colleagues to develop the tools and dashboards to support those processes.
• Establish strong working relationships with delivery teams that enable collaboration and transparency
• Proactively identify and resolve issues that may impair the organization’s ability to meet its strategic, financial, and technical goals
• Coach and develop team members, providing meaningful growth opportunities, a clear vision for the future, and demonstrating how the team’s activities support Canada Life and Technology’s strategic goals

What you’ll bring

• Bachelor’s degree or Master’s degree in Computer Science, Engineering or a related field
• 8–10+ years of experience in project management, project management offices, product ownership and/or technology consulting roles with production delivery responsibility.
• Experience in PMO / TPMO environments. Hands-on experience with project portfolio management systems essential, with Clarity strongly preferred. Strong understanding of the project management lifecycle, and agile methodologies. Experience working in agile or iterative delivery environments.
• Experience defining technical requirements, solution designs, test plans and operational support documentation.
• Experience working with diverse data platforms, data models, and structured and unstructured data sources.
• Experience gathering and documenting requirements and guiding solutions from concept through implementation.
• Proven ability to influence senior stakeholders and align system configuration to business objectives. Strong problem-solving, and process analysis skills.
• Excellent executive-level communication skills, including the ability to convey insights and strategy through data.
• Structured and analytical planning approach; design appropriate work-back schedules to drive effective implementation.
• Understanding of insurance and financial services industry preferred.

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The base salary for this position is between $102,000 - $152,000 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’reunited by a shared purpose: to improve the financial,physicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annuallytowardseducation reimbursement.
• Health & Wellness:Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being.
• Time Off:In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.
• Financial Security:Company-matching pension plan,share ownership program andadditionalinvestment options.
• Rewards and Recognition:Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis onCommunity:We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted

Location: Toronto, ON, CA London, ON, CA Winnipeg, MB, CA