Claims Service Ambassador

Wawanesa Insurance; Winnipeg, Vancouver, Calgary, Edmonton; Hybrid; CAD 48,000 - 55,000; Full time

Benefits offered by this job

Annual bonus

Generous vacation time

Benefits package

Pension plan

Job summary

The Wawanesa Mutual Insurance Company is seeking a Claims Service Ambassador in Canada for a hybrid role, handling high volumes of inbound auto and property claims with FNOL responsibilities.

Join a fast-paced call center environment and deliver exceptional member service, with opportunities for a comprehensive benefits package, annual bonus, generous vacation, and a pension plan.

Qualifications

• Exceptional customer service skills demonstrating empathy and concern for member satisfaction.
• Able to handle large call volumes on a daily basis in a call center environment.
• Good investigative and analytical skills with data entry accuracy.
• Excellent communication skills in listening, writing and speaking.
• Strong time management and organizational abilities in a fast-paced setting.
• Typing proficiency of 40–50 words per minute with high accuracy.

Responsibilities

• Answer inbound queue inquiries and new claims while delivering accurate, efficient service.
• Provide direction and support to members and stakeholders throughout the claims process with empathy.
• Communicate clearly via voice, digital and written channels in a timely, professional manner.
• Within a limited scope, adjust claims proactively.
• Within a limited scope, interpret policy wordings, determine coverage, and communicate decisions.
• Evaluate information from appraisers, third-party adjusters, and repair facilities to quantify losses.
• Assess losses to determine liability within a limited scope.
• Coordinate services with vendors inside and outside the organization.
• Maintain an up-to-date diary system and document claim activities per procedures.
• Perform other duties as assigned.

Tools

MS Office Suite

MS Teams

Job description

Employment Type:For Future Consideration

Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Moncton, NB; Dartmouth; NS.

Working Business Language: English.

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full‑time and part‑time permanent employees are eligible for an annual bonus plan, leave of absence top‑up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $48,000 - $55,000. Candidates with salary expectations outside of the range are still encouraged to apply.

About The Wawanesa Mutual Insurance Company

Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

JOB OVERVIEW

As a Claims Service Ambassador, you would contribute to Wawanesa’s goal of delivering an exceptional and consistent claims experience within a fast‑paced call center environment by handling a high volume of inbound calls, including first notice of loss (FNOL) for auto and property claims.

Job Responsibilities

• Answer inbound queue inquiries and new claims while applying commitment to accuracy, efficiency and knowledge to deliver a consistent and positive member experience.
• Provide direction and support to our members and stakeholders throughout the claims process, by providing exceptional service delivered with empathy.
• Ensure timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.
• Within a limited scope, adjust claim in a proactive manner.
• Within a limited scope, interpret policy wordings, determine policy coverage, and communicate coverage\decisions to members.
• Evaluate relevant information from sources such as appraisers, third party adjusters, contractors, and repair facilities to quantify losses.
• Within a limited scope, evaluate losses to determine liability.
• Coordinate services with vendors such as: appraisers, rental companies, repair facilities and other business partners inside and outside the organization.
• Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
• Perform other duties as assigned.

QUALIFICATIONS

• Exceptional customer service skills demonstrating empathy and concern for member satisfaction.
• 2-3 years of customer service experience.
• Able to handle large call volumes on a daily basis, within a call center environment.
• Good investigative and analytical skills. Detail oriented with a high degree of accuracy regarding data entry.
• Excellent communication skills; listening, written, and spoken.
• Good time management and organizational skills with the ability to prioritize and multi-task in a fast paced, changing environment.
• Typing proficiency of 40–50 words per minute with a high level of accuracy while handling customer interactions.
• Proficient in Microsoft Office Suite & MS Teams.

Diversity Equity, Inclusion& Belonging

At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [e-mail] [[e-mail]].

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy [https://www.wawanesa.com/canada/pip/employee-privacy-policy].

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.