Claims Representative III, Bodily Injury

Co-operators; Guelph; Hybrid; CAD 73,000 - 121,000; Full time

Benefits offered by this job

Training and development opportunities

Flexible work options

Paid time off

Well-being programs

Job summary

CGIC is seeking a Bodily Injury Claims Representative III to investigate, negotiate and resolve complex BI claims. This role requires strong client service and collaboration with clients, lawyers and witnesses to drive favorable outcomes.

Hybrid work model, regular travel, and a focus on continuous improvement within the Claims team are highlights of this opportunity.

Qualifications

• Minimum 5 years of Bodily Injury (BI) claims experience.
• Post-secondary degree or diploma is required.
• CIP designation is preferred.
• Provincial adjuster license(s) depending on province of work.

Responsibilities

• Investigate, interpret coverage, negotiate and settle large BI claims for Automobile policies.
• Contact claimants, clients, lawyers and witnesses during investigation.
• Manage complex files involving multiple parties in defense litigation and ADR.
• Coach and train claims team with technical support.
• Deliver exceptional client service in line with claims standards.

Skills

BI claims handling

Investigation and negotiation

Client service oriented

Communication skills

Education

Post-secondary degree or diploma

CIP designation (Chartered Insurance Professional)

Job description

Company: CGIC

Department: Claims

Employment Type: Regular Full-Time

Work Model: Hybrid (2 days in office)

Language: English is required, French is an asset.

Additional Information: These role is currently vacant

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As a Bodily Injury Claims Representative III you will be responsible for the investigation, negotiation and resolution of complex Bodily Injury Claims. You will contribute to our client service culture through daily interactions and by implementing innovative, client-centric solutions.

How You Will Create Impact

• Investigating, interpreting coverage, negotiating and settling very large and complex bodily injury claims for Automobile Policies.
• Contacting claimants, clients, lawyers and witnesses in the investigation and resolution of claims.
• Managing very complex files involving multiple parties in defense litigation and Alternative Dispute Resolution (ADR).
• Coaching, training, and providing technical support to the claims team.
• Providing exceptional client and claimant service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.

How You Will Succeed

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.

To Join Our Team

• You have min 5 years of BI experience.
• You have a post-secondary degree or diploma.
• You have a Chartered Insurance Professional (CIP) designation.
• You have or will attain provincial adjuster license(s) depending on the province of work.

What You Need To Know

• You will travel regularly.
• You are required have your own vehicle, valid driver’s license and insurance.
• This role involves direct contact with clients and/or service providers in their environment.
• Extended work hours, including weekends, may be required.
• You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.

Salary information

Expected Salary range : $72,847.00 to 121,411.00

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.