Claims Representative II, Special Lines

Co-operators; London; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading Canadian financial services co-operative in London, Ontario, seeks a Claims Representative II. You will investigate, negotiate, and settle commercial and farm claims while providing exceptional client service. Candidates should have at least three years of insurance claims experience and post-secondary education in related fields. This hybrid role offers competitive benefits and supports continuous personal development.

Benefits

Training and development opportunities

Flexible work options

Paid volunteer days

Comprehensive benefits including health coverage

Qualifications

• Minimum three years of experience in insurance claims or related fields.
• Familiarity with insurance policies, coverages, and provincial regulations.

Responsibilities

• Investigate, negotiate, and settle commercial and farm claims.
• Maintain claims files and determine coverage evaluations.
• Communicate effectively with clients and stakeholders.

Skills

Insurance claims handling

Critical thinking

Strong communication skills

Client service principles

Education

Post-secondary education in insurance or related discipline

Working towards Chartered Insurance Professional (CIP) designation

Job description

Company : CGIC

Department : Claims

Employment Type : Regular Full-Time

Work Model : Hybrid

Language : English is required, French is an asset.

Additional Information: These role(s) are currently vacant.

The Opportunity :

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society. Our team is essential to delivering on this strategy. We prioritize our people to ensure a strong culture and development opportunities that enable our team to thrive and live our purpose. You will work with people who care passionately about you, our clients, and our communities.

Our Claims team aims to create peace of mind for our clients and communities. Our national team of knowledgeable professionals serves clients with compassion. We are passionate about continuous improvement and operate with high integrity, motivated by doing the right thing for our clients.

As the Claims Representative II, Special Lines, you will investigate, negotiate, and settle commercial and farm claims. You will contribute to our client service culture through professional interactions and innovative, client-centric solutions.

How you will create impact :

• Maintain commercial and farm claims files, including comprehensive evaluations to determine coverage and effective negotiation and settlement of each claim.
• Collaborate with Investigative Services to complete complex investigations.
• Communicate with clients, deliver clear messages, keep them informed, and liaise with stakeholders to ensure efficient, timely, and quality claim settlements.
• Support team development through coaching, sharing claims handling knowledge, acting as a technical resource, and guiding new staff.
• Provide exceptional client service aligned with claims standards, aiming to position the organization as an industry leader in client engagement.

How you will succeed :

• Possess an innovative mindset to improve operational efficiencies and influence change with a primary focus on client needs.
• Use critical thinking to recognize assumptions, evaluate arguments, draw conclusions, and proactively propose solutions.
• Have strong communication skills to convey messages clearly and explore diverse points of view.
• Build trusting relationships and support colleagues' development.

To join our team :

• Have at least three years of experience in insurance claims or related fields.
• Have completed post-secondary education in insurance, risk management, or a related discipline.
• Are working towards the Chartered Insurance Professional (CIP) designation.
• Possess or are working towards Provincial Adjuster Licenses.
• Have experience in a contact center and solid knowledge of client service principles, insurance policies, coverages, and provincial regulations.

What you need to know :

• This role involves occasional travel.
• It operates in a contact center environment requiring high audio and visual concentration for extended periods.
• It involves direct contact with clients and service providers in their environments.
• You may support clients experiencing personal or financial loss, requiring confidentiality and discretion.
• Rotational on-call schedule, including evenings and weekends.
• Extended hours during peak periods and major events.
• Background checks (Criminal Record and Consumer History) are required for successful candidates.

What’s in it for you?

• Training and development opportunities.
• Flexible work options and paid time off.
• A holistic approach to well-being, including health programs and a supportive culture.
• Paid volunteer days.
• Competitive salary, incentive programs, and comprehensive benefits, including retirement plans, health, dental, disability, life coverage, mental health support, and employee assistance.