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Claims Representative II, Bodily Injury

Co-operators

Toronto

Hybrid

CAD 60,000 - 80,000

Full time

2 days ago

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Job summary

A leading financial services co-operative in Canada is seeking a Claims Representative II for their Bodily Injury department. This hybrid role emphasizes investigation, negotiation, and resolution of claims files, as well as client engagement and operational improvements. Ideal candidates will possess a CIP designation and relevant business experience, joining a culture that prioritizes personal development and community service.

Benefits

Flexible work options

Paid volunteer days

Comprehensive total rewards package

Training and development opportunities

Physical and mental health programs

Qualifications

Three years of claims or related business experience.
Must have or will attain provincial adjuster license(s).

Responsibilities

Investigate, negotiate, and resolve complex bodily injury claims.
Contact claimants and manage files in defense litigation.
Provide exceptional client service and technical support to the claims team.

Skills

Critical Thinking

Communication

Client Relationship Building

Coaching

Education

Post-secondary degree or diploma

Chartered Insurance Professional (CIP) designation

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Company: CGIC

Department: Bodily Injury Claims

Employment Type: Regular Full-Time

Work Model: Hybrid

Language: This role operates in English

Additional Information: This/these role(s) is/are currently vacant

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As a Bodily Injury Claims Representative II, you will be responsible for the investigation, negotiation and resolution of claims files in litigation. You will contribute to our client service culture through daily interactions with clients and by implementing innovative, client-centric solutions.

How You Will Create Impact

Investigating, interpreting coverage, negotiating and making decisions autonomously, to resolve complex bodily injury claims.
Contacting claimants, clients, lawyers and witnesses in the investigation and resolution of claims.
Managing complex files in defense litigation and Alternative Dispute Resolution (ADR).
Coaching, training, and providing technical support to the claims team.
Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.

How You Will Succeed

You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
You have strong communication skills to clearly convey messages and explore diverse points of view.
You build trusting relationships and provide guidance to support the development of colleagues.

To Join Our Team

You have three years of claims or related business experience.
You have a post-secondary degree or diploma.
You have a Chartered Insurance Professional (CIP) designation.
You have or will attain provincial adjuster license(s) depending on the province of work.

What You Need To Know

You will travel occasionally.
You are required have your own vehicle, valid driver’s license and insurance.
This role involves direct contact with clients and/or service providers in their environment.
Extended work hours, including weekends, may be required.
You will be subject to a background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

Training and development opportunities to grow your career.
Flexible work options and paid time off to support your personal and family needs.
A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
Paid volunteer days to give back to your community.
A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Finance and Sales

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