Claims Representative II, Bodily Injury

Co-operators; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading Canadian financial services co-operative seeks a Bodily Injury Claims Representative II to investigate and negotiate claims in litigation. The role focuses on client service, operational efficiency, and mentoring within the claims team. This position offers development opportunities, competitive salary, and a supportive workplace culture.

Benefits

Training and development opportunities

Flexible work options and paid time off

Health programs and supportive culture

Paid volunteer days

Comprehensive total rewards package

Qualifications

• Three years of claims or related business experience.
• CIP designation is required.
• Provincial adjuster license(s) depending on the province of work.

Responsibilities

• Investigate and resolve complex bodily injury claims.
• Negotiate decisions autonomously.
• Coach and provide support to the claims team.

Skills

Critical thinking

Communication

Client service

Negotiation

Education

Post-secondary degree or diploma

Chartered Insurance Professional (CIP) designation

Job description

Language : This role operates in English

Additional Information : This / these role(s) is / are currently vacant

The Opportunity :

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As a Bodily Injury Claims Representative II, you will be responsible for the investigation, negotiation and resolution of claims files in litigation. You will contribute to our client service culture through daily interactions with clients and by implementing innovative, client-centric solutions.

How you will create impact :

• Investigating, interpreting coverage, negotiating and making decisions autonomously, to resolve complex bodily injury claims.
• Contacting claimants, clients, lawyers and witnesses in the investigation and resolution of claims.
• Managing complex files in defense litigation and Alternative Dispute Resolution (ADR).
• Coaching, training, and providing technical support to the claims team.
• Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.

How you will succeed :

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.

To join our team :

• You have three years of claims or related business experience.
• You have a post-secondary degree or diploma.
• You have a Chartered Insurance Professional (CIP) designation.
• You have or will attain provincial adjuster license(s) depending on the province of work.

What you need to know :

• You will travel occasionally.
• You are required have your own vehicle, valid driver’s license and insurance.
• This role involves direct contact with clients and / or service providers in their environment.
• Extended work hours, including weekends, may be required.
• You will be subject to a background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.