Claims Representative II, Auto

Co-operators; Ottawa; Hybrid; CAD 61,000 - 101,000; Full time

Benefits offered by this job

Training and development

Flexible work options

Volunteer days

Total rewards package

Job summary

CGIC in Canada seeks an Auto Claims Representative II to investigate, negotiate and resolve complex auto claims. You will interact with clients and apply innovative, client-centered solutions while upholding our service standards.

This hybrid role requires three years of claims experience, post-secondary education in insurance or risk management, CIP designation, and provincial adjuster licences. You will mentor junior staff and contribute to process improvements within the Claims team.

Qualifications

• Three years of experience in claims or a related field.
• Post-secondary education in insurance, risk management or a related discipline.
• Chartered Insurance Professional (CIP) designation.
• Provincial adjuster licences (current or in progress).
• Expert knowledge of policy coverages, provincial legislations and regulations; basic understanding of vehicle repairs.

Responsibilities

• Complete comprehensive investigation, evaluate and determine coverage, reserve adequately, negotiate and settle complex auto claims.
• Identify opportunities for recovery (salvage and subrogation) following guidelines.
• Provide feedback to leadership on process improvements to enhance client experience.
• Coach and develop junior staff, acting as a technical resource for guidance.
• Provide exceptional client service in line with claims standards to position the organization as an industry leader in client engagement.

Skills

English required

Client service

Negotiation

Communication

Analytical thinking

Education

Post-secondary education in insurance or risk management

CIP designation

Job description

Company: CGIC

Department: Claims

Employment Type: Regular Full-Time

Work Model: Hybrid (2 days in office)

Language: English is required, French is an asset.

Additional Information: These these role are currently vacant

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As the Auto Claims Representative II you will be responsible for the investigation, negotiation and resolution of complex claims. You will contribute to our client service culture through daily interactions with clients and by implementing innovative, client-centric solutions.

How You Will Create Impact

• Completing comprehensive investigation, evaluating and determining coverage, reserving adequately, effectively negotiating and settling complex auto claims, assessing liability and problem solving.
• Using investigation skills to identify opportunities for recovery (salvage and subrogation) ensuring proper guidelines are followed.
• Providing feedback to the leadership team on efficiencies for processes and procedures that will enhance the client experience.
• Supporting the team in the development of junior staff members through coaching and acting as a technical resource with respect to providing instruction and guidance.
• Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.

To Join Our Team

• You have three years of experience in claims or a related field.
• You have completed post-secondary education in insurance, risk management or a related discipline.
• You have the Chartered Insurance Professional (CIP) designation.
• You have or are working towards the provincial adjuster licences.
• You have expert knowledge of policy coverages, provincial legislations and regulations in addition to having superior knowledge of insurance and/or claims and client service principles while also having basic understanding of vehicle repairs.

How You Will Succeed

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support our peers.

What You Need To Know

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information

Expected Salary range $60,574.00 to $100,956.00 CAD

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics