Claims Representative I, Accident Benefits_fr

Intact; Toronto; Hybrid; CAD 40,000 - 70,000; Full time

Job summary

Ein etabliertes Unternehmen im Versicherungssektor sucht einen Claims Representative I, um Kunden bei der Bearbeitung von Ansprüchen nach Verkehrsunfällen zu unterstützen. Diese spannende Rolle bietet eine umfassende Schulung, um die notwendigen Fähigkeiten und Kenntnisse im Bereich Unfallleistungen zu erlernen. In einem hybriden Arbeitsumfeld arbeiten Sie sowohl remote als auch vor Ort und profitieren von flexiblen Arbeitsarrangements sowie umfassenden Sozialleistungen. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem unterstützenden Team arbeiten möchten, ist diese Gelegenheit ideal für Sie.

Benefits

Umfassende Sozialleistungen

Mitarbeiteraktienplan

Flexible Arbeitszeiten

Ressourcen für physische und mentale Gesundheit

Gemeinschaftsengagement-Programme

Qualifications

• Mindestens 1 Jahr Erfahrung im Kundenservice oder im Gesundheitswesen.
• Fähigkeit, mehrere Softwareprogramme zu lernen und zu bedienen.

Responsibilities

• Untersuchung und Entscheidung über medizinische Ansprüche schnell und gründlich.
• Verwaltung von Ansprüchen gemäß den Vorschriften und Richtlinien.

Skills

Kundenservice

Kommunikationsfähigkeiten

Kritisches Denken

Überzeugungs- und Verhandlungskompetenz

Multitasking

Kenntnisse der medizinischen Terminologie

Bilingualismus (Französisch & Englisch)

Education

Abschluss in Gesundheitswissenschaften

Tools

Versicherungssoftware

Job description

Join to apply for the Claims Representative I, Accident Benefits_fr role at Intact.

We’re looking for a Claims Representative I, Accident Benefits, to join our growing teams in Toronto, Ottawa, and London!

About the role

As a Claims Representative I, you will assist customers with minor injuries from motor vehicle accidents, ensuring a seamless customer journey. We provide an accelerated training program to equip you with the necessary skills and knowledge of accident benefits, building your confidence and expertise in the insurance industry.

Responsibilities include:

1. Investigating and adjudicating medical claims promptly and thoroughly.
2. Determining eligibility and entitlement to benefits to promote treatment and recovery.
3. Managing claims in compliance with provincial regulations, guidelines, and company protocols.
4. Responding to queries from customers, legal representatives, and medical clinics with high-quality customer service.

Qualifications:

• At least 1 year of experience in customer service or healthcare-related roles.
• Strong communication, critical thinking, persuasion, and negotiation skills.
• Ability to learn and operate multiple software programs.
• Capacity to multitask and prioritize in a fast-paced environment.
• Ability to work independently and collaboratively.
• Ongoing commitment to self-development.
• Knowledge of medical terminology is an asset.
• Degree or diploma in Health Sciences (Kinesiology, Psychology, etc.) is an asset.
• Eligible to work in Canada; Canadian work experience not required.
• Bilingualism (French & English) is an asset.

What we offer:

• Hybrid work environment balancing remote and in-person interactions.
• Comprehensive benefits, including financial rewards, employee stock purchase plan, flexible retirement and benefits, health virtual care, and wellness accounts.
• Flexible work arrangements and additional leave options.
• Resources and tools for physical and mental health, learning, and community engagement.
• Inclusive networks and supportive leadership fostering professional growth.
• Community involvement programs.

Commitment to Diversity & Inclusion

We value diversity as a strength and strive to create an accessible, inclusive workplace where everyone feels valued and encouraged to share their perspectives. We welcome applications from all backgrounds, including women, Indigenous peoples, persons with disabilities, racialized individuals, and 2ELGBTQI+ community members.

In our ongoing reconciliation efforts, we acknowledge that we operate on traditional territories of First Nations, Métis, and Inuit peoples. We are committed to equitable employment policies, including accommodations for persons with disabilities. Please inform us if you require accessibility adjustments during the recruitment process.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Insurance, Financial Services, Software Development