Claims Representative I, Accident Benefits

Co-operators; Moncton; Hybrid; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking an Accident Benefits Claims Representative to join their Claims team. In this role, you will be responsible for investigating, negotiating, and settling automobile accident benefit claims, ensuring a high standard of client service. You will work closely with clients and various service providers to develop effective case management plans. This position offers a unique opportunity to contribute to a client-focused culture while being part of a supportive team dedicated to continuous improvement and excellence in service delivery. If you are passionate about making a difference and have a strong background in insurance, this is the perfect opportunity for you.

Benefits

Flexible work options

Paid time off

Training and development opportunities

Health and dental benefits

Employee Assistance Program

Paid volunteer days

Qualifications

• 1 year of insurance experience or 2 years of related work experience.
• Working towards Chartered Insurance Professional (CIP) courses.

Responsibilities

• Investigate and settle automobile accident benefit claims.
• Engage with claimants and service providers for case management.

Skills

Critical Thinking

Communication Skills

Client Engagement

Education

University/College Degree

Chartered Insurance Professional (CIP) courses

Tools

Microsoft Office

Email Systems

Job description

Company: CGIC

Department: Claims

Employment Type: Regular Full-Time

Work Model: Hybrid

Language: Bilingualism in French and English is required

Additional Information: This/these role(s) is/are currently vacant

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society. Our team is essential to delivering on this strategy. We prioritize our people to ensure a strong culture and development opportunities that enable our team to thrive and live our purpose. The best part is working with people who care passionately about you, our clients, and our communities.

Our Claims team aims to create peace of mind for our clients and communities. Our national team of knowledgeable and trusted professionals serve clients with compassion. We are passionate about continuous improvement, operate with high integrity, and are motivated by doing the right thing for our clients.

The Accident Benefits Claims Representative is responsible for investigating, negotiating, and settling automobile accident benefit claims.

How You Will Create Impact

• Investigate, interpret coverage, reserve adequately, negotiate, and settle automobile accident benefit claims.
• Contribute to a client service culture by embedding client engagement philosophies into daily work and implementing innovative, client-centric decision-making to be an industry leader in client engagement.
• Provide quality client service according to claims service standards.
• Engage with claimants, physicians, treatment providers, employers, rehabilitation workers, and other service providers to develop, approve, implement, and monitor appropriate case management plans for clients.
• Handle files in defense litigation and Alternative Dispute Resolution (ADR), following litigation management guidelines.
• Set up and maintain files for assigned claims.
• Authorize payments and reserves up to $75,000.

How You Will Succeed

• You influence change and are committed to continuous improvement to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to convey messages clearly.
• You are an effective team player who shares knowledge to support peers.

To Join Our Team

• One (1) year insurance experience or two (2) years of related work experience.
• Working towards Chartered Insurance Professional (CIP) courses.
• Well-developed computer skills in Microsoft Office, internet, and email systems.
• Provincial adjuster license(s) may be required depending on the province of work.
• University/College Degree.

What You Need To Know

• This role involves direct contact with clients and/or service providers in their environment.
• You are required to have your own vehicle, valid driver’s license, and insurance.
• Extended work hours, including weekends, may be required.
• You will undergo a background check as a condition of employment if selected.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• Our comprehensive total rewards package includes a competitive salary, incentive programs, group retirement plans, pension, health and dental benefits, disability and life coverage, mental health support, and an Employee Assistance Program.