Claims Representative at Unity Managing Underwriters Ltd

Navacord; Surrey; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in the insurance sector is seeking a Claims Representative to support the claims process. This role involves managing claims from initial reporting to settlement issuance, requiring strong customer service and analytical skills. Candidates with administrative experience and a General Insurance Level 1 license are encouraged to apply. The company values diversity and is committed to providing accommodations for applicants with disabilities.

Qualifications

• 1 year of administrative/customer service experience preferred.
• Strong accuracy and analytical skills.
• Empathetic conflict resolution experience.

Responsibilities

• Support and manage the initial claim reporting process.
• Review and assess submitted claim documents.
• Calculate partial and total loss settlements.

Skills

Customer Service

Conflict Resolution

Analytical Skills

Detail Orientation

Communication

Education

General Insurance Level 1 license

Tools

Outlook

Excel

Word

EPIC

Job description

Unity Managing Underwriters Limited, a Navacord Partner, is hiring for a Claims Representative reporting to Senior Vice President, Sales. This is a great opportunity for someone who is looking to transition or start their insurance career in Claims, with strong experience in customer service, conflict resolution and administration. Training and mentorship for this role will be provided.

RESPONSIBILITIES

• Support and manage the initial claim reporting process from clients, brokers, and repair facilities.
• Gather and review all necessary documentation to ensure completeness and accuracy.

Document Review and Verification :

• Review and assess submitted claim documents for completeness, accuracy, and adherence to policy terms.
• Identify and address any discrepancies or missing information promptly.

Settlement Calculations :

• Calculate partial loss and total loss settlements, ensuring fair and accurate compensation.
• Utilize industry-standard methodologies and company guidelines in the settlement process.

Client and Broker Support :

• Address and respond to client and broker inquiries related to total loss settlements.
• Provide clear and timely updates on the status of claims and settlements.

Settlement Issuance :

• Request and facilitate the issuance of partial loss and total loss settlements.
• Collaborate with external adjusters, insurers, and contractors to facilitate the claims process, ensuring efficient communication and resolution.
• Collaborate with internal teams to ensure accurate and timely policy management.

Additional Duties :

• Assist with other administrative tasks as required to support the efficient operation of the department.
• Participate in ongoing training and professional development opportunities to stay current with industry trends and company policies.

REQUIREMENTS :

• 1 year of administrative / customer service experience working in car dealership preferred
• General Insurance Level 1 license, an asset
• Previous claims experience an asset
• Strong accuracy, analytical and detail orientation skills
• Conflict resolution experience with empathetic approach
• Strong written and verbal communication skills.
• Advanced skills in Outlook, Excel, Word and EPIC preferred

Navacord is actively committed to support diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. We are committed to providing accommodation upon request for applicants and employees with disabilities. If you require accommodation, we will work with you to meet your needs