Claims, New Graduate Rotational Program (September 2027 Start)

Economical; Mississauga; Hybrid; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Company share ownership program

RRSP matching

Volunteer days

Tuition assistance

Job summary

Definity invites recent graduates to join the Claims, New Graduate Rotational Program starting September 2027. This two-year program offers four placements across autobody, property, bodily injury, BI, and other claims areas, with a structured learning plan and mentorship from business leaders.

You’ll develop skills in claims investigation, negotiation, customer service, data analysis, and cross‑functional collaboration, with a path to a role within one of the rotational areas after completion.

Qualifications

• Degree or diploma in business, economics, science, criminology, psychology, insurance or a relevant discipline.
• Willingness to obtain Chartered Insurance Professional (CIP).
• Excellent problem solving, analytical, and communication skills.
• Positive and can-do-attitude.
• Collaborative; team player.
• Ability to adapt to a changing work environment.

Responsibilities

• At entry level, investigate, evaluate, process, and settle insurance claims (auto, property, injury, liability).
• Assess claim validity by reviewing policy terms, coverage, and evidence.
• Communicate with policyholders, claimants, and stakeholders for status updates.
• Negotiate fair settlements aligning with policy terms and guidelines.
• Maintain detailed records of communications, investigations, and settlements.
• Collaborate with Claims, Underwriting and Legal to review policies and adjudicate claims.
• Provide empathetic support to claims customers and explain coverage and processes.
• Manage time to handle multiple claims and tasks.
• Resolve customer and vendor disputes.
• Analyze claims data to identify patterns and inform decisions.
• Apply ethical principles to ensure fairness and integrity.

Skills

Problem solving

Analytical thinking

Communication skills

Positive attitude

Collaborative

Adaptability

Education

Relevant degree or diploma

Job description

Claims, New Graduate Rotational Program (September 2027 Start)

and 2 more

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

About the Program:

We are seeking highly motivated and talented individuals to join our Claims, New Graduate Rotational Program. This program is designed for students who are either about to graduate, or who have graduated within the last two years. The Program will provide recent graduates with a comprehensive understanding of the core functions within Property and Casualty (P&C) insurance claims. As a participant in the program, you will have the opportunity to gain valuable experience and develop a broad skill set in claims management, leadership development, customer service, and more, through a structured rotation across different areas of the business.

The program includes a structured learning plan, plenty of social opportunities to interact and meet others in the field, and access to business leaders who’ll guide and mentor you along the way. Learning through experience, you’ll have the chance to contribute to the growth of our business from the start.

When your program is complete, you'll have advanced business knowledge of the company, new skills and insights, excellent growth opportunities, and are expected to continue your career path by obtaining a role within one of the rotational areas.

Rotational program length:

Two years — four placements of varying lengths in the business areas listed

Rotation business areas:

Automotive/Property Claims, Accident Benefits, Bodily Injury, Business Intelligence, Vendor Management, Special Investigations Unit, Subrogation

What can you expect in this role?

• At the entry-level, the incumbent will help investigate, evaluate, process, and settle insurance claims, including auto, property, injury, and liability claims
• Assess the validity of claims by reviewing policy terms, determining coverage, and analyzing evidence to determine the extent of the insurer’s liability
• Communicate with policyholders, claimants, and other stakeholders to gather information and provide claims status updates
• Work with claimants, lawyers, and other parties to negotiate fair settlements that comply with policy terms and company guidelines
• Maintain detailed and accurate records of all communications, investigations, and settlements related to claims
• Collaborate with various departments, such as Claims, Underwriting and Legal to review policies, ensure compliance and adjudicate claims to successful closure
• Provide exceptional support to claims customers, displaying empathy and understanding while explaining coverage, claims process, and addressing any concerns or questions
• Efficiently manage time to handle multiple claims and tasks
• Resolve customer and vendor disputes
• Analyze claims data to identify patterns, potential areas for concern and make informed decisions based on available information and guidelines
• Apply ethical principles to ensure fairness and integrity in the claims handling process

What do you bring to the role?

• Degree or diploma in business, economics, science, criminology, psychology, insurance or a relevant discipline
• Willingness to obtain your Chartered Insurance Professional (CIP)
• Excellent problem solving, analytical, and communication skills
• Positive and can-do-attitude
• Collaborative; team player
• Ability to adapt to a changing work environment

Go ahead and expect a lot — you deserve it, and we’ve got it:

• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services
• Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [e-mail].

Background checks

This role requires successful clearance of a background check (including criminal checks and leadership references).

#LI-Hybrid

ABOUT THE TEAM

LOVE WHAT YOU DO

Can a 150-year-old company think outside the box? Count on it. Deep experience is our springboard for innovation, whether that’s in how we work with our broker network, how we serve our customers, or how we support our employees.

Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.