Claims, New Graduate Rotational Program (September 2026 Start)

Definity Financial; Toronto; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

Definity Financial is seeking motivated individuals for its Claims, New Graduate Rotational Program in Toronto. This two-year program offers recent graduates a comprehensive understanding of claims management through structured rotations. Candidates will gain experience in diverse business areas, including Automotive/Property Claims, while developing leadership and customer service skills.

Benefits

Hybrid work schedule

Company share ownership

Pension and savings programs with company-matched RRSP

Paid volunteer days and charitable donation matching

Educational resources and tuition assistance

Wellness and recognition programs

Qualifications

• Recent graduate, or about to graduate, in a relevant field.
• Willingness to obtain Chartered Insurance Professional (CIP) designation.
• Ability to adapt to changing environments.

Responsibilities

• Assist in investigating, evaluating, processing, and settling insurance claims.
• Communicate with policyholders and stakeholders to gather information.
• Negotiate settlements and maintain detailed records.

Skills

Problem-solving

Analytical skills

Communication

Education

Degree or diploma in business, economics, science, criminology, psychology, or insurance

Job description

About the Program:

We are seeking highly motivated and talented individuals to join our Claims, New Graduate Rotational Program. This program is designed for students who are either about to graduate or who have graduated within the last two years. The program provides recent graduates with a comprehensive understanding of core functions within Property and Casualty (P&C) insurance claims. Participants will gain valuable experience and develop a broad skill set in claims management, leadership development, customer service, and more, through structured rotations across different areas of the business.

The program includes a structured learning plan, social opportunities to network, and access to business leaders for mentorship. Learning through experience, you'll contribute to our business growth from the start.

Upon completing the program, you'll have advanced business knowledge, new skills, insights, excellent growth opportunities, and the potential to secure a role within one of the rotational areas.

Program Duration: Two years — four placements of varying lengths in designated business areas.

Business Areas for Rotation: Automotive/Property Claims, Accident Benefits, Bodily Injury, Business Intelligence, Vendor Management, Special Investigations Unit, Subrogation.

Role Expectations:

• Assist in investigating, evaluating, processing, and settling insurance claims, including auto, property, injury, and liability claims.
• Review policy terms, determine coverage, and analyze evidence to assess insurer liability.
• Communicate with policyholders, claimants, and stakeholders to gather information and provide updates.
• Negotiate settlements with claimants, lawyers, and other parties, ensuring compliance with policies and guidelines.
• Maintain detailed records of communications, investigations, and settlements.
• Collaborate with Claims, Underwriting, and Legal departments to review policies and ensure compliance.
• Provide empathetic support to claims customers, explaining coverage and addressing concerns.
• Manage multiple claims efficiently and handle disputes.
• Analyze claims data to identify patterns and inform decisions.
• Apply ethical principles to ensure fairness and integrity in claims handling.

Candidate Qualifications:

• Degree or diploma in business, economics, science, criminology, psychology, insurance, or relevant discipline.
• Strong financial acumen.
• Willingness to obtain Chartered Insurance Professional (CIP) designation.
• Excellent problem-solving, analytical, and communication skills.
• Positive attitude and team-oriented mindset.
• Ability to adapt to changing environments.

Application Process:

Submit your cover letter, resume, and transcripts (unofficial or official) in one PDF via the online platform by September 26, 2025.

Interview Process:

• First-round: Complete a one-way video assessment via Harver.
• Final round: In-person interview at Toronto, Mississauga, or Waterloo office.

If you have questions, contact [e-mail]. We consider potential; if you lack some experience but have the right qualities, tell us more in your application and cover letter.

Benefits and Perks:

• Hybrid work schedule
• Company share ownership
• Pension and savings programs with company-matched RRSP
• Paid volunteer days and charitable donation matching
• Educational resources, tuition assistance, paid study leave
• Inclusive environment supporting diversity and accessibility
• Wellness and recognition programs
• Product and service discounts

Background checks are required for employment.

#LI-Hybrid

About Us:

Definity, with roots dating back to 1871, includes brands like Economical Insurance, Sonnet Insurance, and others. We are a digital leader committed to innovation, diversity, and community support. Our promise: It’s better here, because we CARE. Join us and love what you do.

We offer a flexible, hybrid work environment tailored to team needs. Our leaders support work-life balance while ensuring collaboration and accountability.