Claims Manager - Strategic Product Lines

ERGO Group AG; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A premier insurer in Canada is seeking a dynamic Claims Manager to lead a high-performing team. This role involves overseeing claims quality, optimizing workflows, and collaborating with stakeholders to enhance service delivery. The ideal candidate will have substantial experience in claims management and a strong technical background.

Benefits

Hybrid work environment

Annual company bonus

Flexible health and dental benefits

Wellness program

Generous time off

Qualifications

• 10 years' experience in claims, 5+ years in leadership.
• Experience with Equipment Breakdown claims preferred.
• Familiarity with personal lines underwriting advantageous.

Responsibilities

• Lead and mentor a team of Claims Adjusters.
• Collaborate with external experts to support complex claims.
• Conduct regular claims file audits to maintain quality.

Skills

Leadership

Interpersonal skills

Communication

Technical aptitude

Education

University degree

Chartered Insurance Professional (CIP) designation

Job description

Claims Manager - Strategic Product Lines

Company

HSB Canada

Location

Toronto, Canada

HSB Canada, part of Munich Re, is Canada's premier engineering-driven specialty insurer and provider of inspection, engineering and technology services that set the standard for excellence in the market. Our constantly evolving offerings lead the market in cyber, equipment breakdown, renewable energy, technology services, engineering based risk management and inspection services. We bring technical expertise to help our clients stay ahead of complex, emerging and technology-based risks. We dare to think big and we are continuously innovating on behalf of our clients. We recognize Diversity, Inclusion, and Belonging as key priorities and a culture that welcomes different thoughts and opinions.

HSB is much more! It’s insurance. Engineering. Technology. To learn more about us, please visit : https : / / www.hsb.ca

Primary Objectives :

HSB is seeking a dynamic and proactive leader to oversee a high-performing team of Claims Adjusters and enhance the capabilities of our Strategic Products claims unit. Based in our downtown Toronto Head Office, the Claims Manager will play a critical role in delivering exceptional service, ensuring consistent claims quality, and driving operational excellence. This role is key to strengthening HSB’s value proposition by optimizing workflows, supporting product development, and fostering strong relationships with both internal and external partners.

Job Responsibilities :

• Full- Lead, mentor, and support a team of skilled Claims Adjusters to ensure high-quality claims handling.
• Collaborate with external legal counsel, consultants, independent adjusters, and technical experts to support complex claims.
• Act as a liaison with reinsurance clients on claim-related matters and emerging industry issues.
• Partner with internal experts to identify risk patterns, technical hazards, and industry trends.
• Conduct regular claims file audits to ensure quality standards and top-tier customer service are maintained.
• Contribute to strategic initiatives, including system enhancements, process improvements, performance optimization, and claims-related reporting across the HSB Group.

Qualifications :

• University degree, Chartered Insurance Professional (CIP) designation completed or in progress.
• Minimum of 10 years’ experience in personal or commercial property claims, with at least 5 years in a leadership role.
• Technical aptitude or background preferred—experience with electrical, mechanical, pressure equipment, or Equipment Breakdown claims is an asset.
• Familiarity with personal lines underwriting is advantageous.
• Experience in litigation, subrogation, and treaty reinsurance is considered an asset.
• Strong leadership, interpersonal, and communication skills—both written and verbal

Company Benefits :

Together, we engage with everything we have and are, to help humankind act braver and better. Go further with HSB.

We are pleased to offer our employees great benefits and resources to support their mental, physical and financial wellbeing. These include :

• An engaging and collaborative environment that promotes continuous learning and development
• A hybrid work environment that combines weekly in-office and remote days
• A great compensation package including an annual company bonus
• Competitive company-paid flexible health and dental benefits, starting on your first day
• Flexible dollars provided by the company to put towards a Health Spending Account and / or Wellness Spending Account
• Wellness program with tools and resources supporting your mental, physical, and financial wellbeing – on and off the job
• Participation in the DC Pension Plan with a progressive employer contribution scale based on tenure starting at 4%, plus optional company match in the RRSP plan
• Generous time off including vacation, personal days, unplanned time, Statutory Holidays and company-wide early closure half-days
• Learning and development programs and resources, including unlimited access to LinkedIn Learning, Education Assistance Program, and reimbursement for professional fees
• Employee Referral Program and Recognition Program

HSB Canada is committed to providing a work environment that is inclusive and free of employment barriers and discrimination. Accommodations will be made for qualified applicants with a disability throughout the recruitment process. If you receive a request for an interview and you have a disability which will require an accommodation to support your participation, please consult with Human Resources or contact [emailprotected] as soon as practical so that suitable accommodations can be arranged.

We thank all candidates for their interest; however only those selected for interview will be contacted.